Lucy Kondi

Experience

• 

  HSBC Retail Banking and Wealth Management

  Jul 2005 - Sept 2007

  Customer Sales Advisor
• 

  Barnet Council

  Sept 2007 - Apr 2010

  Customer Service Officer
• 

  Barnet and Southgate College

  Apr 2019 - Jun 2023

  • Providing an efficient and professional first point of contact for Support Services and Curriculum Managers in relation to ER, timekeeping, holiday entitlement, sickness absence; and escalating complex queries to the HRBP as required. • Compiling Excel reports as requested by the Head of HR and managers for starters and leavers, sickness absence, establishment/staff list, GDPR, equality diversity and inclusion, and curriculum planning. • Managing the recruitment and onboarding of staff from start to finish including interview arrangements, issuing offer letters and contracts, obtaining references, ensuring employee induction is arranged, and is a positive experience for the new starter. • Administration of all personnel records including ID and Right to Work verification, Barred List checks, DBS applications, leaver processes, promotion, salary changes, additional duties allowance, parental and maternity leave, sickness absence, and annual leave. • Updating and submitting spreadsheets to Payroll with all relevant changes to staff contracts and all starters and leavers for the month.• Providing employee references as requested.• Maintaining the College’s Single Central Record. • Ensuring the College is aware of all external employees working on site, including Contractors, Agency and Volunteers, and undertaking appropriate DBS clearance.• Raising purchase orders and liaising with the Finance team to ensure timely payment of invoices. • Managing sessional contracts for all sessional employees using VT2000 and submitting the data to Payroll in a timely and accurate manner. • Ensuring completion of Safeguarding and Prevent training and updating employee training record on Evolve. • Administration of Voluntary Redundancy and Voluntary Severance quote requests and supporting the HRBP with formal applications and consultation meetings. • Participation in projects to improve the service provision as directed by the Head of HR. Show less

  • HR & Organisational Development Project Officer

    Sept 2022 - Jun 2023

  • HR Administrator

    Apr 2019 - Aug 2022
• 

  Barnet Council

  Jun 2023 - now

  Provision of strategic Human Resources Advisory support to the Council. Working with a dedicated client group across the Council providing advice covering complex employee relations and service transformation activity; as well as an escalation point for day-to-day HR queries.Comprehensive Employee Relations (ER) focused advisory service, giving advice on complex ER issues including Disciplinary, Grievance, Performance and Attendance Management as well as supporting the HR Business Partner in respect of advising on organisational change activity, including TUPE.Establishing and developing a positive customer-focused relationship with the managers within the assigned portfolio supporting the HR Business Partner in the identification and delivery of service priorities and initiatives. To provide professional advice and find creative people management solutions to complex organisational issues, putting the business requirements at the heart of advice given. Show less Employee RelationsFirst line support on Employee Relations (ER) focused advisory service to the client, giving advice on straight forward ER issues including Disciplinary, Grievance, Performance and Attendance Management.Change ManagementAssisting the HR Business Partner by providing first line HR support on change management programmes including restructures and TUPE activity.Assisting in the maintenance of TUPE transfers within the assigned area either into or out of the organisation. Assisting on large scale or complex transfers, providing administrative support to the Business Partner, checking project plans and consultation paperwork to ensure it meets compliance requirements.Service DeliveryCompilation of evidence packs to support cases which are going to Hearing.Contribute to the development of the HR Advisory Service plan.Contribute to the review of HR management practice to ensure consistency with policy and advice, conditions of service and relevant legislation.Industrial RelationsAssisting with industrial disputes, providing straightforward advice where necessary.HR Policy & LearningContribution to development of HR policies, using operational knowledge. Supporting the implementation of frameworks and policies to ensure that they meet corporate and local needs.Supporting the development and delivery of briefings for managers and employees on HR policies to build people management capacity and enhance overall performance.Contributing to the development of HR and OD knowledge, skills and capability and actively promote the development of skills and overall professional development throughout the function.Ensure that the HR Service fosters equality of opportunity in service provision and employment.Ensure that allocated HR Service staff operate within a safe and healthy working environment and that wellbeing issues are recognized and addressed appropriately. Show less

  • HR Advisor

    Jan 2024 - now

  • HR Officer

    Jun 2023 - Jan 2024