Rishab Jain

Experience

• 

  Bank of America

  Jun 2012 - Oct 2014

  Team Member

  As a Commercial Cards Associate in Bank of America, I worked on cases received from end clients i.e. Program Administrators (Authorized person to send request on behalf of corporate account and individual cardholders) and internal bank associates via email and fax channel and providing suitable resolution.Key Responsibilities :1.Analyzing the Credit worthiness of the Clients (Program Administrators) by reviewing their key documents and assigning them Credit limits.2.Setting up of Limits of the card holders for both corporate and Individuals clients.3.Maintaining the terms of credit limits, address change and other details of the corporate accounts on a daily basis.4.Preparing reports – Limit monitoring reports, Delinquency reports, fraud alert reports on a, weekly and monthly basis and sharing it with the senior management on a regular basis.5.Handling the disputes settlement process / Lost and stolen cases and updating the daily report to my team leader.6.Evaluating the past consumption trends of the customers (Monthly/ quarterly and yearly) and forecasting the future sales to the product team.7.Working on different internal Bank software combined with a knowledge of MS Excel, MS Word and Macros. Supported changes that will be implemented out of business needs, adjustment to company policies, and process. Show less

• 

  Heidrick & Struggles

  Nov 2014 - Oct 2015

  Quality Analyst

  • Responsible for data analysis, project management, and operational process management to support the Client across the globe.• Company research for mergers and acquisitions, hierarchy updates, tracking company name changes, updating database by reviewing the M&A transactions.• Preparing client facing documents by secondary research.• To verify the documents across the globe of the newly search candidate i.e. their education, Visual CV, Offer Letter, Personal Profile, Salaries etc.• Understanding and exposure to employee verification, reference process.• Preparing Dashboards and reports for Business Analysis.• Identification of process improvement opportunities and Setting Guidelines for the Process.• Validating against the billing and the legal information of the companies to establish whether exists in the country for which it is being requested.• Maintaining the quality of database.• Quality audits.• Responsible for providing support to leadership and consulting teams working in different locations around the globe. With information essential to the completion of the research phase of the leadership search or consulting effort broadly business development.• Effectively perform the Adhoc- Project in a self-directed environment. Scoping scheduling and monitoring to ensure project accomplishment within defined time. Show less

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  American Express

  Oct 2015 - now

  • Sr. Process Manager

    May 2023 - now

  • Process Manager

    Feb 2021 - May 2023

  • Senior Analyst

    Jul 2019 - Jan 2021

  • Lead Account Protection Specialist

    May 2019 - Jul 2019

  • Lead Account Protection Specialist

    Jun 2018 - Apr 2019

  • Master Account Protection Specialist

    Jun 2017 - May 2018

  • Senior Account Protection Specialist

    Oct 2015 - May 2017