Hoài Linh

Experience

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  Matbao BPO

  Sept 2019 - Mar 2020

  Customer Service Representative

  Helped customers with complaints and questions via call.Gave customers information about products and services.Took orders, and processed aftersales.

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  DIAMOND STAR JSC

  May 2020 - Aug 2020

  Telesales Representative

  - Contacted potential or existing customers from data received to inform them about healthcare insurance services.- Answered questions about the service.- Dealt with complaints and doubts and closed sales

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  CIMB Bank Vietnam

  Nov 2020 - Jan 2022

  Customer Service Representative

  - Worked with a well-sized team to provide services for customers via the official media contact with the flow of requests reached to 300/agent/day. Provided the required information to the customer, and resolved any queries regarding the services followed by the Terms and Conditions of the Bank. Maintained a database of all the customers who made requests to manage the flow and reported daily in the internal system. - Identified high-risk transactions & cardholders, and took actions on a case-by-case basis.- Verified customers by e-KYC through the internal system.- Reported issues or bugs, defined root cause analysis, developed well-rounded solutions, and proposed recovery.- Collaborated with the local and regional teams to perform the deployment of the system thoroughly.- Followed up on the partner communication channels (Toss, Finhay) to update information efficiently.- Supported new colleagues when they were onboarding by co-worker training.Project: CHAT BOX AI - CIMB BANK- Input a wide variety of data from the 3+ year history requests of the customer, filter and categorize based on their natures.- Defined issues and bugs through testing from UAT to PROD, drew and explored to intensify features. Show less

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  PlaytestCloud

  Jan 2023 - Mar 2023

  Freelance

  -Test new app games in the mobile app environment.- Record and feedback thinking to help the development team analyze the result.