Deep Enrich
Enda Flaherty
BSc. Business Information Systems
507 followers
County Galway, Ireland
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About me
Senior Solution Support Architect (Product Area Lead) at SAP SuccessFactors
Education
National University of Ireland, Galway
2014 - 2018Business Information Systems Business, Information Systems and IT Management.Activities and Societies: Compsoc, Bizsoc, Gums, Comedy Soc, Film Soc, Flirt Fm Student Radio. -This four-year degree programme examines the use and management of technology in business environments. It mixes business subjects such as accounting, economics and marketing with technology-focused subjects like programming, databases, and systems analysis. It provides knowledge and skills in traditional business organisation and management together with skills and abilities in the enabling and underlying technologies on which organisations are becoming more reliant.
Experience
NUI Galway
Sept 2014 - May 2018BSc. Business Information Systems
SAP SuccessFactors
Jan 2017 - Sept 2017Cloud Support Engineer Intern• Analyze the incident, research solutions and provide solid answers easily understood by customers •Troubleshooting complex problems and provide the best available solution or workaround within the agreed service levels •Document solutions to known issues and consulting questions •Develop technical solutions to be posted to both internal and external knowledge base •Liaising with Development & Field Teams to identify bugs and missing product functionality for future releases •Liaising with product management to identify and report bugs. •Document issues in a CRM system and defects in our engineering tracking tool •Act as a liaison between our Product Management and Engineering teams •Collaborate with other employees by providing important customer feedback, process-improvement suggestions, new troubleshooting tips and other actions that involve improving our product Show less
SAP SuccessFactors
May 2018 - nowRecruiting Management - SuccessFactorsMy Duties include:• Analyze the incident, research solutions and provide solid answers easily understood by customers •Troubleshooting complex problems and provide the best available solution or workaround within the agreed service levels •Document solutions to known issues and consulting questions •Develop technical solutions to be posted to both internal and external knowledge base •Liaising with Development & Field Teams to identify bugs and missing product functionality for future releases •Liaising with product management to identify and report bugs. •Document issues in a CRM system and defects in our engineering tracking tool •Act as a liaison between our Product Management and Engineering teams •Collaborate with other employees by providing important customer feedback, process-improvement suggestions, new troubleshooting tips and other actions that involve improving our product Show less
Senior Solution Support Architect
May 2023 - nowSenior Solution Support Engineer
Apr 2022 - May 2023Cloud Product Support Engineer
May 2018 - Apr 2022
Licenses & Certifications
- View certificate
Mentoring Others
LinkedInOct 2020
.webp)
Fetac Level 5: Sound Production
FETAC (Further Education and Training Awards Council)- View certificate
Effective Listening
LinkedInOct 2020 - View certificate
Leadership Skills - Aspiring Leader
SAPMay 2023 - View certificate
Being a Good Mentor
LinkedInAug 2020 - View certificate
Train the Trainer
LinkedInAug 2020 - View certificate
Designing a Presentation
LinkedInAug 2020
Honors & Awards
- Awarded to Enda FlahertyLeaving Certificate Prefect Holy Rosary College Mountbellew Sep 2013
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