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Enda Flaherty

Enda flaherty

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location of Enda FlahertyCounty Galway, Ireland
Phone number of Enda Flaherty+91 xxxx xxxxx
Followers of Enda Flaherty401 followers

  • Timeline

    Sept 2014 - May 2018

    BSc. Business Information Systems

    NUI Galway
    Jan 2017 - Sept 2017

    Cloud Support Engineer Intern

    SAP SuccessFactors
    Current Company
    May 2018 - now

    Senior Solution Support Architect

    SAP SuccessFactors
    County Galway, Ireland

  • About me

    Senior Solution Support Architect (Product Area Lead) at SAP SuccessFactors

  • Education

    • National university of ireland, galway

      2014 - 2018
      Business information systems business, information systems and it management.

      Activities and Societies: Compsoc, Bizsoc, Gums, Comedy Soc, Film Soc, Flirt Fm Student Radio. -This four-year degree programme examines the use and management of technology in business environments. It mixes business subjects such as accounting, economics and marketing with technology-focused subjects like programming, databases, and systems analysis. It provides knowledge and skills in traditional business organisation and management together with skills and abilities in the enabling and underlying technologies on which organisations are becoming more reliant.

  • Experience

    • Nui galway

      Sept 2014 - May 2018
      Bsc. business information systems

    • Sap successfactors

      Jan 2017 - Sept 2017
      Cloud support engineer intern

      • Analyze the incident, research solutions and provide solid answers easily understood by customers •Troubleshooting complex problems and provide the best available solution or workaround within the agreed service levels •Document solutions to known issues and consulting questions •Develop technical solutions to be posted to both internal and external knowledge base •Liaising with Development & Field Teams to identify bugs and missing product functionality for future releases •Liaising with product management to identify and report bugs. •Document issues in a CRM system and defects in our engineering tracking tool •Act as a liaison between our Product Management and Engineering teams •Collaborate with other employees by providing important customer feedback, process-improvement suggestions, new troubleshooting tips and other actions that involve improving our product Show less

    • Sap successfactors

      May 2018 - now

      Recruiting Management - SuccessFactorsMy Duties include:• Analyze the incident, research solutions and provide solid answers easily understood by customers •Troubleshooting complex problems and provide the best available solution or workaround within the agreed service levels •Document solutions to known issues and consulting questions •Develop technical solutions to be posted to both internal and external knowledge base •Liaising with Development & Field Teams to identify bugs and missing product functionality for future releases •Liaising with product management to identify and report bugs. •Document issues in a CRM system and defects in our engineering tracking tool •Act as a liaison between our Product Management and Engineering teams •Collaborate with other employees by providing important customer feedback, process-improvement suggestions, new troubleshooting tips and other actions that involve improving our product Show less

      • Senior Solution Support Architect

        May 2023 - now

      • Senior Solution Support Engineer

        Apr 2022 - May 2023

      • Cloud Product Support Engineer

        May 2018 - Apr 2022

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Enda Flaherty
      Leaving Certificate Prefect Holy Rosary College Mountbellew Sep 2013