Deep Enrich
Michael Jacobs
207 followers
Sussex, Wisconsin, United States
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About me
Customer Success Manager
Education
University of Wisconsin-Milwaukee
-
North Carolina Wesleyan College
-Bachelor of Computer Information Systems COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES 3.80 Summa Cum Laude
Experience
Progress
Mar 1999 - May 2024Customer Success Manager
Jan 2020 - May 2024Technical Support Manager
Sept 2015 - Dec 2019Senior Support Engineer
Jan 2010 - Aug 2015QA Software Engineer
Mar 2004 - Dec 2010Technical Support Engineer
Mar 1999 - Feb 2004
Licenses & Certifications
- View certificate
Certified Customer Success Manager (CCSM) Level 4
SuccessHACKERMar 2022
- View certificate
Certified Customer Success Manager (CCSM) Level 2
SuccessHACKERFeb 2022 - View certificate
KCS v6 Practices Certification
The KCS Academy - the Only Authorized Certifying Body for KCSSept 2018 - View certificate
Certified Customer Success Manager (CCSM) Level 3
SuccessHACKERFeb 2022 - View certificate
Certified Customer Success Manager (CCSM) Level 1
SuccessHACKERJan 2022
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