Pam Connors

Experience

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  SeaWorld San Diego

  Jan 1997 - May 2004

  Park Operations Executive Assistant

  Create and implement a new-hire orientation program. Analyze show attendance and adjust show schedules and staffing levels accordingly. Respond to customer complaints. Assist and coordinate public event and media event opportunities.

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  County of San Diego

  Jan 1998 - Jan 2003

  Code Enforcement Coordinator

  Respond to customer inquiries, complaints and requests for information. Created and implemented the first website for the County, after attending training and self-study.

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  Haven Humane Society

  Jun 2004 - Jun 2006

  Development Director, Community Affairs Coordinator, Assistant Executive Director

  Fundraising, volunteer coordinating, foster training and coordinating, special projects, media / PR, filling in for the Interim Executive Director, setting up and implementing the software program.

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  Pethealth Inc.

  Jun 2006 - Nov 2016

  Director

  Continuous Improvement: Utilizing lean six sigma methodology, excelled at creating new departments and job functions to serve a changing business. Identified business case, budget and revenue streams while eliminating waste. Established key performance indicators and regular reporting to create evaluations and commission expectations and payouts. Creating strong effective teams while ensuring sustainability.Managing for results: spectacularly soliciting and analyzing reports on state and national levels, adjusting programs, data management and policies. Generate ideas for process improvement initiatives, and communicate decisions. Status updates, training and consulting to stakeholders. Experience applying lean / six sigma principles to service based projects. Managing teams, including the ability to instruct others in the development of financial and forecasting models and project management methodology. Responsible for departmental budgets and profit / loss.Initiative: Identifying and selecting appropriate tools for successful remote-based teams; including Learning Management Systems, Travel / Expense Systems (saving ~$50,000/yr); selecting, customizing, administering, implementing and troubleshooting Salesforce CRM while managing 300%+ year on year sales increases. Project management: Ability to develop complex project plans and status reports as well as identify project risks, delegate project tasks, ensure successful task completion and influence; ability to develop and implement process change and standardization. Onsite installations and training, quality assurance, user acceptance testing. Partners with leadership in driving process change.Cultivating community relationships: Collaboratively created largest fundraisers in Humane Society’s history; collaborated with City Management, Law Enforcement, and Non-Profit organization to improve data management and reduce expenditures and eliminate redundancy. Show less

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  Elite Business Ventures Inc

  Jun 2016 - Jun 2021

  Sustainable Development Manager

  Identify, document, optimize and automate business processes. Engineered core business process that reduced TTR from 8-10 business days down to 2 hours, improved error rate from 75% to 3%, and saved $1.7m/year in labor and materials. Implemented optimized marketing process that could be completely managed by offsite distributed employees, and improved TTR from 2-3 weeks to 2 business days and reduced error rate by 20%. Implemented first employee review tracking and training programs. Managed 8-10 onsite employees and 10-15 remote contract employees. Onsite culture manager. Show less

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  South Bay Union School District

  Feb 2017 - Jul 2017

  Substitute Teacher

  Fill in for teachers who are out of the classroom for a short time. Elementary school - High Schools at various school districts. Follow instructions and directions left by the teacher. Classroom management.

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  Workshops for Warriors

  Jun 2020 - Mar 2021

  Innovation & Salesforce Manager

  As part of the Executive Leadership Team, optimize Salesforce and other technologies to reach BoD strategy and vision. Implemented new process to document contract fulfillment, providing customer and management visibility. Optimized existing software to create learning pathways. This gave employees succession paths as well as tracked certifications to provide managerial resource reports as well as upcoming expiration dates. Also added employee review process that previously did not exist. Created reporting process that saved 24 hours per week of leadership time while providing requisite critical reporting for the C-Suite and BoD. Show less

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  ServiceNow

  Mar 2021 - Jun 2023

  Operational Excellence Manager

  Lead projects with cross-functional teams from inception to implementation. Document, train and implement new projects. Perform gap analysis to identify opportunities to improve other teams. Implemented new process / policy that improved ESAT score by 27% in the related category.

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  Lytx, Inc.

  Aug 2023 - now

  Operations Manager, Support & Transformation