Dimple Bansal Gummalla

Experience

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  HDFC Life

  Sept 2005 - Sept 2006

  Sales Support Officer

  • Maintained error ratio to minimal; was appreciated by the Branch Manager for the same in 2005• Single-handedly managed licensing of candidates as Certified Financial Consultants for the branch

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  Magma Fincorp

  Sept 2006 - Jul 2010

  Senior Executive - Claims

  • Spearheaded claims for the SBU (Strategic Business Unit) which covered 5 cities • Reduced Turn Around Time (TAT) for claims from 45 days to 30 days in 2009

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  IndusInd Bank

  Jul 2012 - Oct 2012

  Manager Customer Service

  • Managed customer complaints & queries of the walk-in clients within specified Turn Around Time (TAT)• Interfaced with the clients to resolve concerns for improved service levels and increased client satisfaction

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  Infoedge India Ltd.,

  Mar 2013 - Sept 2017

  AM - Quality Analyst

  • Implemented various techniques for reducing cycle time of the process, entailing identifying opportunities, conducting energy audits, analyzing data and assisting in implementing post audits suggestions• Generated MIS to facilitate data-driven performance management for the assigned team of 12 members • Discussed customer issues logged by the customer service department in the weekly meets and worked towards the resolution of the same• Framed work direction and plan for the associates after thorough assessment of their capabilities Show less