Jack Moore

144 followers

Riverside, New Jersey, United States

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Timeline
About me
Air Force Veteran, Compliance Lead at Comcast, Philadelphian Factotum and Process Wizard
Education
- Community College of the Air Force
  2005 - 2009
  Associate of Science - AS Electrical and Electronics Engineering 3.87
- Rowan College at Burlington County
  2013 - 2015
  Associate of Science - AS Earth Science Teacher Education 3.92
- Drexel University's LeBow College of Business
  2017 - 2017
  Certificate Root Cause Analysis n/a
- Community College of the Air Force
  2009 - 2011
  Associate of Science - AS Psychiatric/Mental Health Services Technician 4.0
- Rutgers University
  2021 - 2023
  Bachelor of Arts - BA Political Science and Government 4.0
  Activities and Societies: Rutgers Advocacy Corps Pi Sigma Alpha
Experience
- United States Air Force
  Jul 2003 - Mar 2013
  Led teams in support of terrestrial satellite communications operations and maintenance supporting military operations throughout the European theaterOutstanding student at Airman Leadership School and recipient of the John L. Levitow Award for distinguished achievement Safety and logistics subject matter expert for 30 person team- managed $4 million in equipment inventory and $200k+ in annual purchases while ensuring a flawless safety record for unit personnelTwo Time Recipient of the AF1/CC (Air Force One Commander) Coin for outstanding service during classified presidential operations in 2008Recipient of the SHAPE/CD (Deputy Chief of Staff, Supreme Headquarters Allied Powers Europe) Coin for outstanding service during classified operations in 2008Recipient of the ACC/CC (Air Combat Command Commander) Coin for outstanding service in 2007Recipient of the 1CBCS/CC (1st Combat Communications Squadron Commander) Coin for outstanding service in 2008Contributions ensured unit was awarded Air Force Outstanding Unit Award, 2006-2009 Show less
  - Mental Health Case Manager
    Dec 2009 - Mar 2013
  - Satellite Communications Engineering Supervisor
    Nov 2006 - Dec 2009
  - Satellite Communications Engineer
    Oct 2005 - Oct 2006
  - Satellite Communications Engineer Apprentice
    May 2004 - Sept 2005
  - Satellite Communications Engineering Trainee
    Jul 2003 - Apr 2004
- Comcast
  Oct 2013 - now
  -Reviewed arbitration demands and produced legal research in support of in-house and outside counsel-Collaborated with cross-functional teams to resolve and/or settle small claims demands-Negotiated settlement agreements and processed compensation requests-Served as system and procedural subject matter expert for high visibility concerns-Served as point of contact for allegations of employee misconduct-Project coordinator for training used by hundreds of advanced care agents-Developed processes to streamline team efficiency-Reports on ticket queue trends, analyzes data, and produces data visualization for senior management Show less - Reviewed arbitration demands and produced legal research in support of in-house and outside counsel- Reviewed and managed rebuttal claims from FCC, Better Business Bureau, attorney general, and public utility commission offices-Negotiated settlement agreements and processed compensation requests-Served as system and procedural subject matter expert for high visibility concerns-Served as point of contact for allegations of employee misconduct-Completed root cause analysis to support leadership goal in reduction of repeated escalation Show less
  - Compliance Lead
    Feb 2019 - now
  - Regulatory Compliance Lead
    Feb 2019 - Mar 2020
  - Regulatory Compliance Specialist
    Mar 2016 - Feb 2019
  - Technical Support Professional
    Oct 2013 - Mar 2016
Licenses & Certifications
- Build Your Financial Literacy
  LinkedIn
  Jun 2025
  View certificate
- Executive Decision-Making
  LinkedIn
  Jun 2025
  View certificate
- Business Writing Certificate
  Drexel University's LeBow College of Business
  Dec 2017
- Root Cause Analysis
  Drexel University's LeBow College of Business
  Feb 2017
Honors & Awards
- Awarded to Jack Moore
  Summa Cum Laude Rutgers University May 2023 Highest honors with a 4.0 GPA
- Awarded to Jack Moore
  Top Employee Recognition Tom Karinshak, Chief Customer Experience Officer Feb 2021 Dear Jack,Comcast is driven forward by having the best teams in the business. Without our far most importantasset, our employees, Comcast would not be able to lead in an incredibly competitive and dynamicindustry. Over the years, we have won in the marketplace by having skilled, motivated, and high-performingteams, focused on doing things the right way.Throughout 2020, our company made significant and meaningful investments in improving the overallcustomer… Show more Dear Jack,Comcast is driven forward by having the best teams in the business. Without our far most importantasset, our employees, Comcast would not be able to lead in an incredibly competitive and dynamicindustry. Over the years, we have won in the marketplace by having skilled, motivated, and high-performingteams, focused on doing things the right way.Throughout 2020, our company made significant and meaningful investments in improving the overallcustomer experience. We fully acknowledge that there is still work to be done, and we are not acompany that will settle for average - w e always want to be at the forefront in technology, growth,innovation, and the experiences we create for our customers and our employees.I want to personally thank YOU for being an incredibly important part in helping to make our CustomerExperience goals a reality, and for being a major driver behind the progress we have already seen. For2020, you were one of the very select few employees to be identified as somebody in our absolute top2% of Outstanding performers -the elite of the elite. Teammates like you set the gold standard forothers to follow and we cannot thank you enough for your contributions and leadership!With great performance comes great rewards, as you will see with your upcoming 6% merit increaseeffective March 1, 2021. As an additional token of our sincere appreciation of your performance andprofessionalism, you will also receive 2,000 XCHANGE Points. These special XCHANGE Points will be paidin March 2021 and will appear as a 'Non-Cash GU Result' on your regular paycheck.Congratulations and thank you for an incredible 2020. I look forward to everything we will accomplishtogether in 2021!Sincerely,Tom Karinshak, Executive Vice President, Customer Service Show less
Volunteer Experience
- Zoning Board
  Issued by Delran Township on Jan 2021
  Associated with Jack Moore