Harsha Hewawardena

Experience

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  Charles Kendall Freight

  Nov 2004 - Nov 2006

  Air Operations & Logistics coordinator

  » Receive pre-alerts for booking with airlines & arranging required documents. » Check for rates with airlines & agents & award RFQ to the best service provider in contrast to costs » Provide complete sale quotations to clients/ management for better decisions » Perform air import operations & keep updated on prep alerts to customers regarding shipment status » Track & trace shipment from origin till destination & advise department head of any concern matters » Entering shipment details into the freight soft system & corresponding with overseas agents. » Generate pick sheets & ensure that correct items are been dispatched & verified by Floor In-charge. » Execute documentation for Export shipments, MAWB HAWB based on agreed rates & destinations » Receive pre-alerts for inbound shipments in a timely manner & inform the Floor In charge » Generate pick sheets for outbound shipments, ensure that the correct items are picked & packed as per customer / internal departments requirements » Verify all documents (certifications, legalizations) special processes for shipments. » Prepare & send necessary documents to the nominated forwarding agency in a timely manner » Provide accurate information to customers/ department head regarding the dispatch of goods. » Update inbound / out bound sheets & send weekly reports to management with shipment status » Liaise with operations, customer services & warehouse & distribution for daily operational matters » Liaise with customs airlines forwarders & carriers to ensure shipments reach destination as booked Show less

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  Danzas AEI

  Dec 2006 - May 2007

  Export Coordinator

  » Executing MAWB s & HAWB per the agreed rates. » Co-ordination with customs & ensure smooth customs documentation is complete. » Preparing accurate IDG, labels & make confirmed bookings with airlines. » Quoting clients for air freight rates depending on INCOTERMS. » Communicating with the customer regarding the shipment time & informing the department send timely confirmation of dispatch » Handle sea, air & multi-modal transportation shipments. » Ensure adherence to special commodity handling for DGR,VAL & temporary export shipments & ensure accurate documentation. » Supervised & coordinated 4 staff members » Reported to Air Exports manager. » Executing all other documentation & formalities required for exports. » System updating on LOGIS system & performing AMS for shipments for the United States. Show less

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  DHL

  Jun 2007 - Aug 2009

  Freight Operations Manager

  To provide complete logistical support to U.S. & coalition forces & ensure smooth operations of all inbound & outbound services. » Maintain excellent relations with all levels of U.S. & coalition forces. Initiate through regular call cycles. » Plan & introduce facility & process improvements /development initiatives to enhance service capabilities. » Oversee Air Charter operations; operating equipment & ensuring timely input & communication of related data to ensure aircraft are loaded/unloaded safely, to industry standards. » Ensure that all activities are carried out according to the quality & THP procedures through regular spot checks/audits. » To communicate effectively & in a timely manner information regarding movement of material to relevant departments/destinations. » Ensure staff adheres to the company safety policy regarding forklift & equipment communication is passed on to the team members. » Ensure proper sorting & physical loading of al materials is done as per the assigned ZIP code or camp & the movement to avoid service failures. » Take immediate action in the event of any service failure to prevent recurrence & ensure reporting/feedback is provided. » Ensure team briefing is conducted at the beginning of each shift & staffs are updated with relevant Ops issues. » Ensure all ULDS/cages/bags are built to network standards to prevent shipment damage. » Provide regular feedback to the Country Manager to help assist in the measurement of operational performance. » Responsible to make often “last minute” decisions regarding the day to day operations. Such as allocation of staff & when operational contingencies are need to be actioned. Show less

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  Atlantic Arabia Freight Forwarders LLC

  Dec 2010 - Dec 2011

  Business Development Manager

  » Intelligence gathering on customers & competitors & documenting their area of businesses » Generating leads for possible sales calls & making regular visits & call cycles» Advising on, drafting & enforcing sales policies processes & procedures » Follow-up sales activity in regard to new clients as well as existing clients » Formal proposal presentation & management of logistics solutions underlining the cost factors » Pitch & presentation rehearsals to clients & training of sales team » Design & implement business model & standard operations procedures » Key Account planning performance monitoring & obtaining regular feedback from clients » Proposition development advertising company product & services plus campaign development» Report all findings in the field market & clients to senior management Show less

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  BP

  Feb 2012 - Jun 2014

  Logistics Specialist

  Ensure successful planning & management & execution of logistics operations supporting Fleet Procurement & projects » Interface with manufacturing, Fleet Procurement & Operations to develop logistics plans » Negotiate services & Global Frame Agreements » Support shipping requirements for intra-region or inter-region transport for units, spares or other project requirements » Fleet Transfer Shipping » Ensure compliance to local legislation » Reduce total cost to company of customs processes » Interface with global suppliers & customers to communicate & implement customs requirements » Interview & select national custom house brokers » Manage custom house brokers to facilitate compliant customs entry declarations; audit broker’s operation for compliance & integrity » Monitor regulatory changes affecting customs requirements into the regions that we operate & translate changes into operational procedures » Conduct training for local team as required. » Act as Senior buyer for all BP projects; coordinate procurement activities with all suppliers; evaluate suppliers and make long term contracts with vendors & act as focal point of contact of all international sourcing and procurement. » To ensure company HSE policy and regulations are enforced at all times. » Handle / coordinate with EPC s 3PL/ 4PL and other contractors for services. Show less

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  DHL Freight

  Aug 2015 - now

  Customer Service Logistics specialist

  Acts as key contact for allocated customersAccepts and processes orders for handover to Operations Stays informed on shipment and exception status for allocated customersProactively informs customer on shipment status and exceptionsProvides spot quotations and performs up- and cross-selling on inbound customer callsPasses on leads to SalesHandles customer inquiriesHandles customer requests with regard to Go Green topicsTakes and handles any customer complaints; solves customer complaints or assigns tasks to other functionsActs as first contact point for customer claims for notification and reception of claims and respective document collectionMain TasksDevelops relationship with allocated customersParticipates in joint Sales visits if necessaryAccepts all orders (from customer or overseas office) and processes them for handover to OperationsProactively informs customer on shipment status, exceptions and provides intermediate updates on incident solutionProvides spot quotations and closes contractPerforms up- and cross-selling (inbound calls) for existing customers and passes on leads to SalesTakes and handles customer inquiries, e.g. Track and TraceReviews reports (generated by the Performance Reporting & Exception Specialist) and sends them to the customer Takes and registers all customer complaints Drives solution of customer complaints by solving it directly or assigning tasks to other functionActs as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are completeTakes and processes customer feedback and asks for CS related feedback (e.g. follow-up on complaint handling)Collaborates closely with Operations and other departments for smooth handling of shipments and continuous updates Escalates issues, if required Show less