Vilas Tamrakar

Experience

• 

  TTEC

  Jun 2019 - Dec 2019

  Chat Associate
• 

  Cognizant

  Aug 2021 - now

  - Streamlined ServiceNow platform operations through regular maintenance andupdates, leading to a 30% decrease in system downtime and a 20% increase inemployee productivity.- Played a key role in the design, implementation, and customization of ServiceNowmodules to meet organizational needs.- Managed Active Directory, including user provisioning, group policy management,and security permissions.- Utilized Splunk for log analysis, monitoring, and troubleshooting to enhance systemperformance and security.- Implemented and maintained SCCM for software deployment, patch management,and system updates.- Deployed and managed Intune for mobile device management (MDM) and endpointsecurity.- Implemented and oversaw Intune for MDM and endpoint security, enhancing devicemanagement efficiency by 30%.- Collaborated with cross-functional teams to provide technical support, swiftlyresolving IT-related issues.- Conducted training sessions for end-users to enhance their understanding of IT toolsand processes.- Developed and documented IT policies, procedures, and best practices Show less - Spearheaded the implementation of ServiceNow and SCCM platforms, enhancing operationalefficiency and streamlining IT service delivery; decreased incident response time by 30% andsaved over 100 hours monthly. - Proven expertise in system administration, IT service management, and enterprise-level infrastructure support. Adept at troubleshooting, implementing solutions, and collaborating with cross-functional teams to deliver efficient and reliable IT services. - Orchestrated a comprehensive overhaul of critical IT systems, optimizingperformance and stability; reduced system downtime by 40% and increased user satisfactionby 25% through efficient problem resolution strategies. - My expertise spans the spectrum of IT service management, system administration, and enterprise-level infrastructure support. Show less

  • Tech lead

    Oct 2023 - now

  • System Analyst

    Aug 2022 - Oct 2023

  • Analyst Trainee

    Aug 2021 - Aug 2022