Badis ACHOUI

Experience

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  Pharmacie Hadiby

  Jun 2013 - Sept 2016

  Salesman at a drugstore

  Read prescriptions and memorize the different medications available in stock and their generics, their purpose and some of their side effects.Advise clients and guide them .Manage the store when the boss is away (open and close the store , receive invoices and save products in the stock management software)

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  Webhelp

  Jun 2017 - Oct 2017

  Customer Service Advisor (Bouygues Telecom project)

  Sell Bouygues Telecom products by phone (smartphones with subscriptions, internet boxes) , identify the needs of prospects and highlighting them, then make an appropriate offer ..Conclude as much sales as possible.Help customers with technical issues by phone

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  HB Technologies

  Mar 2018 - Jul 2022

  • Target and prospect potential customers• Planning and management of customer interventions (Professional services).• Work with R&D engineers for the development of new products and services• Develop and retain a customer portfolio• Management of calls for tenders.• Marketing of HB Technologies product and solutions.• Analysis of customer needs and identification of expectations for installation projects.• Answer additional technical questions and reassure the customer in his decision-making.• Be proactive in the development of offers• Detect business growth opportunities• Ensure a technological, economic and competitive watch• Development of a commercial proposal and establishment of technical-commercial offers• Monitoring & reporting of commercial activities• Participation in exhibitions• Preparation of tender documents Show less

  • Presales Executive , Commercial departement

    Apr 2021 - Jul 2022

  • Junior PKI Administrator , R&D department

    Sept 2019 - Apr 2021

  • Software Developer, R&D department

    Mar 2018 - Sept 2019
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  AYRADE

  Jul 2022 - now

  Account Manager Key Account

  •Developing and maintaining strong relationships with existing clients.•Conducting sales presentations and pitches to prospective clients.•Developing and executing sales strategies to acquire new accounts.•Providing product demonstrations or trials to potential clients.•Managing the sales pipeline and tracking progress towards sales targets.•Understanding clients' needs and objectives to offer tailored solutions.•Formulating strategies to enhance client satisfaction and increase revenue.•Identifying new growth opportunities within existing accounts.•Negotiating contracts and commercial agreements with clients.•Identifying possibilities for cross-selling or upselling.•Collaborating with internal teams (Devs, IT support, marketing, , customer service) to meet client needs.•Ensuring coherence in activities and objectives regarding managed accounts.•Monitoring key performance indicators (KPIs) to assess client satisfaction and account profitability.•Preparing reports on activities and outcomes for management.•Identifying and resolving any potential issues faced by clients.•Acting as the primary point of contact to address client concerns.•Coordinating the implementation of specific projects to meet client needs.•Developing loyalty programs to maintain satisfaction and retain existing clients. Show less