Experience

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  Mtn

  Nov 2010 - Jul 2011

  Customer care consultant

  Courteously & timeously answer all inbound telephone calls, strive to make callers feel valued and important; attend to needs and queries of callers as required within procedures, provide help with all basic prepaid products and services, handsets, data and network coverage queries.Load all product services on the system as required by customers as dictated by company policies and business rules ensure accurate logging of all calls, escalate any anomalies.Support work performed by others, follow up on escalated queries and provide feedback to management and customers Show less

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  Manica south africa (pty) ltd

  Feb 2011 - Sept 2012

  Container logistic clerk

  Ensuring all audit files are filed by vessel and voyage in sequence, sourcing of products and also monitoring of BEE status of suppliers, Issuing releases to customers, tracking of returns of containers within specific period. Checking container availability with various depots so to issue a release to a customer in need of a container

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  African logistics services

  Sept 2012 - May 2013

  Export / import airfreight assistant controller

  Cargo dues, Bills of entries, SADC Certificates, Invoicing, Registration of new files on Ship Shape, Liaising with shipping companies, Making vessel bookings with shipping lines, Updating clients with stack dates, assist in loading of containers, capturing of cheques via C-track

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  Imperial retail logistics

  Sept 2013 - Jul 2015

  Transporter controller

  Coordinate daily planning of cargo, ensure systems are managed and updated.Registering of files, creating invoices, forward draft copies of invoices for approval, flagging invoices on system, allocating loads to drivers, DataCapturing, liaising directly with transporters on a daily basis, splitting of RMA'S, solving queries and claims, updating return of stock.Taking stock orders from our customers, updating customers with The ETA of stock, handling uplifts. Sending and following up on documents for courier.Ensure that the correct rates are applied for specific customers.Ensure correct rate, volume and kilometres are applied prior to submitting invoices.Generate Purchased Orders, get authorisation from Warehouse Manageress, send to supplier and track order.Set up meetings, organise Management schedules to ensure availability for meetings (internal and external) Submit weekly revenue schedules, submit monthly statistics.Consolidate loads to ensure higher revenue is earned.Understand cargo loading and dispatching procedures Track truck status on a daily basis.Managing/ supervising on the road trucks Show less

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  Cfr freight sa (pty) ltd

  Nov 2015 - now

  Export / import controller

   Ensuring that any problems identified with the file are brought to the attention of the Operations Manager / Snr Customer Services Controller as soon as possible;  Ensuring that cash clients are advised of the total charges for the shipment beforehand;  Requesting proof of payment from cash clients before the shipment is delivered to the airline for export;  Ensuring that once all the documentation is correct and the shipment is on hand that the file is loaded onto Ship Shape;  Ensuring that once the file has been loaded onto Ship Shape that the automated file reference number is written onto the file;  Ensuring that once the file has been registered that the MAWB and labels are printed and placed into the file;  Ensuring that if the shipment is to be collected by CFR that the driver is issued with a collection note;  Ensuring that once the file is complete in its entirety that it is placed in the correct ' ready for ‘follow-up’;  Ensuring that should the shipment come into the CFR warehouse that a GRN is received from the Warehouse Controller detailing the information as shown in the SOP;  Ensuring that once received the GRN has been received from the Warehouse Controller that it is scanned / faxed directly to the client acknowledging receipt of the shipment and highlighting any discrepancies if any i.e. cargo damages etc…  Ensuring that once the shipment has been received that the relevant stickers are correctly placed onto the shipment;  Ensuring that the completed documents are placed into the ‘Dispatch Tray’ ready for the driver to deliver the shipment to the respective ‘Ground Handling Agent’ or directly to the Airlines whichever is applicable;  Ensuring that cargo ‘flown as booked’ that a copy of the stamped and signed MAWB is received back from the relevant Airline;  Ensuring that once the completed MAWB has been checked that it is placed in the file. Show less

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  Hazmat global support services

  Jun 2017 - now

  Operations manager

  Opening and closing of airfreight and road freight files from A-Z, ensuring shipments are collected from Clients & packaged correctly according to hazardous international regulations, meet customer deadlines. Make bookings with transporters and airlines. Submitting import and Export entries to Customs department; ensuring shipments are lodged with the airlines receiving POD’S & Updating of all clients on a daily basis. Quoting and booking of all road Freight and airfreight shipments .Administer daily operations, Track and Trace all shipments. Coordinate daily planning of cargo; liaising directly with transporters on a daily basis. Managing stock on a daily basisCreate waybills for clients, ensure all documentation is correct. Send out pre-alerts to our agents. Issue invoices to clients.Call new and existing clients. Set up sales meetings with clients across Durban especially clients that deal with hazardous packaging and movement.Follow up after a week with the sales meeting I had been to. Send weekly Sales and operations reports to the commercial director of hazmat.Review & implement business producers. Plan company activities, manage Financial budgets; take care of company expenditure and bills, Responsibilities, Handle business opportunities, provide strong Management & leadership to all staff. Work with department heads to achieve company Strategic objectives. , liaising directly with transporters and airlines on a daily basis. Show less