Experience

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  Maryland-national capital park and planning commission

  Aug 2008 - Aug 2010

  It support specialist

  • Supported 600 users with LAN connectivity, hardware, software, and printers in various Natural parks and office settings. Installed new computers and hardware, updated software, added new users to network, created and administered user accounts and e-mail, and perform overall server maintenance.• Provided deskside support to upper management and other less tech inclined users. Communicating in a way that they would understand how their issues were solved and how to prevent similar problems in the future. • Played a key role in the deployment of WiFi access points at each park location for employee and guest access. Sometimes involving routing wires around natural obstacles to maximize signal range.• Part of the team that upgraded over 300 obsolete WinXP systems to newer Windows 7 hardware. Including user set up and file transfers, as well as, user training on how to use the updated operating system. Show less

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  Ucg

  Sept 2010 - Jun 2017

  Noc system administrator

  • Maintained company-wide virtual infrastructure running VMware ESXi 5.5 and VSphere 5.5.. Provided network and systems support for approximately 1000 users at 10 company locations in United States, Canada and additional users in Europe and Asia. Also, maintained user accounts using Active Directory, Exchange 2010, Lync 2013, and MS Office 365. Maintained 500 user VDI environment using VMware (Horizon) View. • Part of a team that would setup/move offices in various locations in the United States and other International locations. Duties ranged from full data rack setups, faulty equipment replacement, network setup and configuration, and assisting local tech support with various user issues. Vigorously tested each setup to ensure customer satisfaction.• Worked with building engineers to ensure power and cooling requirements for the datacenter at HQ is properly met. After hours’ maintenance of the generator and chillers were often needed.• Coordinate the replacement of Appliansys DNS 300/100 Management boxes to Appliansys 400/200 upgraded models. Also, perform periodic firmware updates for each. Show less

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  Aecom

  Aug 2017 - Jun 2024

  Sr. global storage and implementation technician

  • Part of a team that would coordinate the consolidation of old URS Corporation officeswith current AECOM offices. Primarily assigned with North American locations. Dutiesinclude moving servers from the old datacenter to a new datacenter, migrating user andproject data to pre-determined on-site and off-site locations, changing IPs of servers,and confirming the health of the equipment once moved.• Would also serve as the eyes and hands of our remote network support team inassisting to install and configure network equipment such as switches and routers. Also,performed test and turn up on new circuit installs.• Documented each new office setup or move in complete detail, which includeequipment inventory, VISIO diagram of server rack, and post move pictures ofdatacenter.• Remotely supported other International move teams with their projects when required.Served as a technical contact when faced with server issues and data migration issues. Show less

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  Insight

  Aug 2017 - Mar 2021

  Sr. services technician (contracted to aecom)
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  Ibm

  Mar 2021 - Sept 2021

  Sr. technology consulting & implementation engineer

  IBM consultant for the AECOM corporation account. Managing the technical aspects of all office moves and consolidation projects in North America in a company of more than 87,000 employees. Also, providing support for IT infrastructure projects to upgrade entire offices, including network, voice, servers, storage, and backups by replacing aging and unreliable equipment with newer and more efficient systems. Completed over 50 office move and consolidation projects and supported other teams with various IT tasks across North America Since 2017 Show less

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  Kyndryl

  Sept 2021 - Jun 2024

  Sr. technology consulting & implementation engineer

  Kyndryl consultant for the AECOM corporation account. Managing the technical aspects of all office moves and consolidation projects in North America in a company of more than 87,000 employees. Also, providing support for IT infrastructure projects to upgrade entire offices, including network, voice, servers, storage, and backups by replacing aging and unreliable equipment with newer and more efficient systems. Completed over 50 office move and consolidation projects and supported other teams with various IT tasks across North America Since 2017 Show less

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  Smithsonian's national zoo and conservation biology institute

  Sept 2024 - now

  It specialist