Experience

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  Bank of jordan

  Oct 2013 - Dec 2013

  Process engineer
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  Adidas

  Dec 2013 - now

  • Serve as the main point of contact in all matters related to customer concerns and needs.• Monitor the customer’s seasonal order book, trade terms, prices and on time delivery.• Communicate order confirmations, pro forma invoices, and LCs with customers.• Align and follow up with internal stakeholders (supply chain, finance, and sales) on customer order books and deliveries.• Create SOP’s and SLA for customer service operations.• Monitor customer service KPI’s, order conversion and business on hand.• Support the business on the delivery of sales as per set targets, the monthly report, and the expected net sales at the beginning of the month.• Forecast and track key account metrics (monthly sales results and annual forecasts).• Point of contact and key user for all issues related to the customer service digital tool (ASSIST) from both the customer side and internal stakeholders such as maintenance and improvement teams. Show less Duties and responsibilities:• Manage warehouse inbound and receiving time. • Monitor warehouse KPI’s, stock count and adjustments in WMS.• Control piece picks performance, cost and outbound orders.• Control local deliveries to all sales channels, delivery instructions and warehouse transportation team.• Follow up on purchasing’s timelines and articles cut off.• On time purchase orders creation for all lebanon and Jordan wholesale customers and stores.• Track the status for all placed purchase orders.• Represent supply chain department for SAP issues.• Participate in To-Be process design, testing and implementation.• Cost saving VS budget and cost control.• Procedure and Policies: update internal manuals and adidas-3rd party logistics SOP. Show less

  • Customer Service Operations Manager-EMC

    Dec 2018 - now

  • Supply Chain - Distribution Center/Order Book Fulfillment Specialist and SAP Key user

    Nov 2015 - now

  • Supply Chain - Distribution Center Coordinator

    Dec 2013 - Nov 2015