Experience

• 

  Bethesda health group

  Jun 2000 - Oct 2018

  Bethesda Gardens The Oaks at Bethesda • At the request of Leadership I transitioned to Bethesda Gardens and Oaks when the General Manager left the organization. I also mentored and trained my replacement at Bethesda Barclay House.• Oversee all community operations including sales and marketing, resident billing, building maintenance, housekeeping, life enrichment, transportation, dining services, and grounds upkeep• Helped increase Bethesda Gardens Census from 91% to 97% occupancy in six months• Increased resident satisfaction survey scores to exceed the State and national averages• Helped dining services team improve the food quality, customer service, and resident satisfaction • Expanded our life enrichment program • Designed and implemented lifestyle channel with background music in the lobby and residents apartments to showcase community’s lifestyle • Implemented a meal delivery program for Bethesda Oaks• Weekly Department Head meetings to ensure consistent and effective service• Monthly resident meetings with PowerPoint presentation to keep residents informed and offer an open forum for general updates and discussion• Mentor and develop employees for future opportunities • Strong Focus on Customer Service, Employee Training, and Recognition Show less Bethesda Health Group• 2018 LeadingAge Leadership Academy Fellow• LeadingAge Missouri Conference Planning Committee Member • Excellence in Action Award, My InnerView, Resident Customer Service, Top 10% • Presidents Roundtable Member, Bethesda Health Group • ServSafe Certified, National Restaurant Association • Bar Code Certified, National Restaurant Association • Supervision in the Hospitality Certified, National Restaurant Association• Commissioned Notary Public in St. Louis County• Talent Developer and Mentor helping several employees in promotions over the years• Proficient with Microsoft Office products (Word, Excel, PowerPoint, Exchange)• Proficient with Google Office products (Docs, Drive, Sheets, Slides)• Proficient with REPS, AOD, ADP, and UltiPro Show less Bethesda Barclay House• Oversee all community operations including sales and marketing, resident billing, building maintenance, housekeeping, life enrichment, transportation, dining services, and grounds upkeep• Helped increase Barclay House census from 65% to 100% occupancy in less than two years, and help to build a large wait list • Increased resident satisfaction survey score, highest score in the organization and exceeding state of Missouri averages• 2005 Excellence In Action Award Winner. The My InnerView database is the largest warehouse of long-term and senior living satisfaction metrics in the U.S. and these communities have achieved the highest satisfaction scores, landing in the top 10 percent of all qualifying communities • Assisted with the transitioning Village North to join the Bethesda’s Health Group system • Underwent extensive senior living sales and marketing training through SB&A Integrated Marketing, a senior living Marketing and Research consulting firm• Assisted in reviewing and updating Bethesda Senior Livings Policies and procedures • Beta Site for Bethesda Dining Service digital Messaging Program• Designed and implemented lifestyle channel with background music in the lobby to showcase community’s lifestyle • Promoted to Senior General Manager July 2015• Weekly Department Head meetings to ensure consistent and effective service• Mentor and develop employees for future opportunities • Strong Focus on Customer Service and Employee Training and Recognition Show less Bethesda Southgate• Assisted the Dining Service Director with operations to ensure appropriate and timely serving of food. Implements and oversaw sanitation program in accordance with all established laws and regulations• Assisted Dining Services Director in the development, review and revision of department guidelines, policies, procedures and reports. Accurately maintains required department records and reports• Insured proper food temperatures and room meal delivers• Supervised servers, cooks, and dishwashers to insure a high level of service Show less

  • Senior General Manager

    Dec 2017 - Oct 2018

  • Employee

    Jun 2000 - Oct 2018

  • Senior General Manager

    Feb 2010 - Dec 2017

  • Assistant Manager

    Oct 2008 - Feb 2010

  • Assistant Manager

    Sept 2005 - Oct 2008

  • Dining Service Supervisor

    Jun 2000 - Sept 2005
• 

  Cedarhurst senior living

  Oct 2018 - Apr 2019

  Regional director of operations

  Responsible For Eight Communities Waterloo, Sparta, Shiloh, Highland, Breese, Greenville, and Centralia Illinois (Assisted Living). Woodland Hills, Tulsa Oklahoma (Independent Living). Assisted the Woodland Hills team with increasing occupancy and standard operating practices. Enhanced the Sales and Marketing for a targeted approach to increasing occupancy. At the request of Senior Leadership, I performed a market analysis for a potential Independent Living acquisition. Show less

• 

  Friendship village stl

  May 2019 - now

  • Assists Sales and marketing initiatives across all product lines, ensuring that the overall sales strategy aligns with operational goals.• Assists the Executive Leadership team in the development and implementation of organizational strategic plans. • Provides support to the Chief Revenue Officer in developing and implementing sales strategic plans for products/services offered at all communities that promote sales growth and customer satisfaction for the organization. • Leads the successful facilitation of sales strategies for new programs, services, organization expansions through new builds, acquisitions, or mergers to ensure sales and company goals are met. • Creates sales and organizational opportunities through the development of partnerships with other Healthcare organizations in the community and nationwide.• Analyzes current sales technology including customer relationship management software to ensure maximation. Identifies, implements, and drive adoption of new technology and improve existing technology based on business needs.• Coordinates and collaborates with Marketing in the development, implementation and execution of marketing campaigns and strategies to support Sales and Marketing Plans.• Uses Direct Sales Performance Indicators to set goals and diagnose areas of strength or needed improvement• Plans, develops, and executes all aspects of community independent living occupancy development, including annual marketing planning, in collaboration with Marketing and Sales team members• Fully executes the sales, marketing, and referral objectives. Show less

  • Senior Director of Sales & Marketing

    Jul 2024 - now

  • Director of Sales & Strategic Initiatives

    Nov 2021 - Jul 2024

  • Senior Living Specialist & Strategic Initiatives Manager

    May 2019 - Nov 2021