Experience

• 

  Cognizant

  Oct 2012 - Oct 2015

  Programming analyst

  - Was part of 4 migration project moving from Lotus Notes to different technologies- Analysis of Lotus Notes applications and prepare technical documents- Converting various formula language code to pseudo code- Provide working demo of the Lotus Notes application to the migrating technology teams- Requirement analysis, development and testing of additional/new functionalities

• 

  Mckinsey & company

  Oct 2015 - now

  - Responsible for supporting and maintaining 35+ Lotus Notes applications- In-depth code analysis to identify root-cause and provide permanent solutions for repeated issues- Proactive connects with end-users and leaders to understand pain points, identify areas of improvement, and came up with ways to address them- Enabling the team to troubleshoot critical/new issues by providing technical guidelines via demos, mind maps or documentation in Box/ServiceNow- Analyze Lotus Notes server logs using Splunk to identify patterns as part of troubleshooting an issue, dashboard creation to monitor jobs/server/user information; configuring alerts to proactively detect a potential risk- End to end management of Lotus Notes application production move- Manage production Lotus Notes servers across locations and keep track on scheduled maintenances- Development of proactive tool to detect and fix issues without user impact in Windows machines using PowerShell Show less

  • Senior Service Solution Engineer

    Apr 2022 - now

  • IT Application Support Analyst

    Oct 2015 - Mar 2022