Experience

• 

  Csav

  Apr 2010 - Feb 2012

  Supply chain coordinator

  • Process Management: Managed three distinct processes—US Reg, CRM, and Tonnage—for regions in the U.S. and Canada, ensuring team and individual responsibilities were met.• SLA Compliance: Delivered outputs within Service Level Agreement (SLA) parameters, consistently achieving targets for quality, productivity, and benchmark standards.• MIS Reporting: Generated accurate and effective weekly and monthly Management Information System (MIS) reports to support data-driven decision-making.• Performance Analysis: Analyzed production metrics and trends, providing actionable insights to enhance operational efficiency.• Management Communication: Prepared and communicated detailed production performance reports to management, highlighting key achievements and areas for improvement.• Team Collaboration: Coordinated with team members to optimize workflows and ensure the successful execution of assigned responsibilities across processes Show less

• 

  Gateway rail freight ltd

  Feb 2012 - Jul 2014

  Sr. executive

  • Customer Assistance: Provide prompt and professional support to customers via phone, email, and fax, addressing inquiries such as shipment tracing, rate quotes, tariff discrepancies, and billing/invoicing questions.• Error Resolution: Identify and resolve documentation errors with attention to detail, ensuring accuracy in all processes.• Coordination: Act as a liaison between internal teams and external customers to ensure seamless communication and efficient resolution of issues.• Customer Service Excellence: Deliver outstanding service to both internal and external stakeholders, fostering positive relationships and customer satisfaction.• Issue Resolution: Collaborate with customers and operational personnel to identify and resolve service-related issues effectively.• Business Development: Liaise with the sales department to explore and develop new and existing business opportunities, contributing to the organization’s growth.• Operational Oversight: Ensure consistent interpretation, implementation, and achievement of company objectives by adhering to key activities and organizational goals.• Training and Planning: Oversee road movement planning and provide training to team members to enhance operational efficiency and effectiveness. Show less

• 

  Contract

  Apr 2015 - Jan 2018

  Operations head

  • Warehouse and E-Commerce Operations: Oversee and streamline warehouse and e-commerce operations to ensure efficient order fulfillment and customer satisfaction.• Recruitment and Training: Conduct interviews, hire qualified candidates, and provide comprehensive training to build a skilled and motivated workforce.• Workforce Management: Identify and fulfill additional workforce requirements to meet operational demands effectively.• Omni-Retail Operations Management: Manage omni-channel retail operations, ensuring seamless integration across platforms and consistent customer experiences.• Safety Compliance: Enforce safety standards and procedures to maintain a safe and secure working environment for all employees.• Inventory Management: Monitor and manage inventory, perform cycle counts, and address issues with dead inventory to optimize stock levels.• Import, Export, and Stock Transfers: Handle import/export operations and facilitate efficient stock transfers across locations.• Logistics Management: Manage inbound and outbound logistics, ensuring timely dispatch and receipt of goods.• Dispatch and Receiving: Oversee dispatch and receiving processes to ensure accuracy and efficiency in product handling.• Team Leadership: Lead and manage teams to ensure adherence to Service Level Agreements (SLAs) and achievement of daily Key Performance Indicators (KPIs). Show less

• 

  Gamprs inc.

  Jan 2018 - now

  Business Analysis and Stakeholder Collaboration• Collaborate with stakeholders to gather, document, and analyze business requirements for SAP and ERP-related project, ensuring solutions align with business objectives.• Facilitate workshops and stakeholder meetings to elicit requirements, identify pain points, and recommend actionable process improvements.• Analyze and document business processes, ensuring alignment between business needs and technical solutions.• Support project scoping and solution design, preparing business cases and feasibility studies to guide decision-making.• Collaborate with technical teams to translate business requirements into technical specifications and ensure alignment throughout project lifecycles.Project and Process Management• Lead User Acceptance Testing (UAT) processes, including test case development, execution, and defect tracking, to ensure quality assurance and successful project delivery.• Develop training materials and deliver end-user training sessions to facilitate smooth transitions during system implementations.• Manage data migration, conversion, and cleansing processes, ensuring data accuracy during SAP Go-Live and other ERP transitions.• Participate in post-implementation support, identifying opportunities for process optimization and providing solutions to address emerging issues.Operational and Reporting Excellence• Prepare business optimization reports using advanced tools like ServiceNow, SAP Business Objects, and Advanced Analysis for Excel.• Monitor key performance indicators (KPIs) and provide actionable insights to improve operational efficiency.• Conduct root cause analyses and cost-benefit analyses to drive process improvements and continuous education initiatives. Show less • Drive best practices and consistency across company-owned and 3PL warehouses, ensuring alignment with operational standards.• Monitor and analyze distribution spend, achieve cost savings through strategic freight contracting, and resolve warehousing or transportation invoice variances.• Investigate inventory discrepancies, develop corrective action plans, and implement process improvements to streamline inventory management.• Maintain strong relationships with 3PL distribution partners through regular communications and performance reviews. Show less

  • Business Analyst

    Feb 2021 - now

  • Operations Manager

    Jan 2018 - Feb 2021