Experience

• 

  Starbucks

  Jan 2001 - Jan 2005

  Barista/trainer

  •Cash handling, customer service, time management, multi-tasking.•Experience in a diverse work environment.•Assist in sales of home brewing equipment and whole beans.•Extensive knowledge of coffee beverages and whole beans.•Made coffee beverages and memorized hundreds of recipes. •Train new employees

• 

  Howl at the moon

  Oct 2004 - Jan 2012

  • Utilized ReServe event software for all new contracts and data-basing as well as importing old contracts into new software.• Maintained merchandise inventory and orders.• Trained new GAP coordinators when hired.• Wrote proposals and contracts for private parties and off site entertainment.• Negotiated contracts with clients.• Worked closely with caterers, party planners, and other vendors to ensure proper planning of all events.• Maintained database of clients.• Created and maintained sales spreadsheets.• Developed new ideas for marketing and generating new leads.• Worked with advertisers on creating new ads and negotiating rates.• Networked with several networking organizations throughout the city.• Reported to corporate offices on a regular basis. • Reviewed financials and sales reports.• Diffused customer issues and create service recovery.• Kept an organized and balanced safe.• Processed payroll on a bi-weekly basis.• Assessed inventory and cost of goods on a bi-weekly basis.• Kept good relationships with vendors, clients, customers, and potential customers.• Managed all office workers, gave them tips and encouragement throughout the day, checked their progress, and made sure they are spending their time efficiently• Coded all invoices and turn in to corporate office through Compeat software.• Coded all petty cash receipts and wrote check to reimburse safe.• Received orders and wrote checks.• Organized and maintained office, light filing.• Took inventory and ordered office supplies as needed.• Placed a weekly change order for the safe.• Made miscellaneous deposits as necessary. • Answered phones, checked emails regularly, received faxes, and handled all in appropriate fashion as quickly and efficiently as possible.• Counted and audited safe, made banks for all registers. Show less • Managed a busy nightclub with 30 – 50 employees.• Hired and terminated employees.• Disciplined and coached employees.• Reported to corporate offices on a regular basis. • Reviewed financials and sales reports.• Diffused customer issues and create service recovery.• Accounted for money nightly and make deposits.• Created weekly schedule for employees.• Kept an organized and balanced safe.• Processed payroll on a bi-weekly basis.• Assessed inventory and cost of goods on a bi-weekly basis.• Processed and controlled weekly orders.• Kept good relationships with vendors, clients, customers, and potential customers.• Hired and trained new two SEMs and one AGM in my clubs.• Retrained several GAP coordinators in both my clubs.• Managed all office workers, gave them tips and encouragement throughout the day, checked their progress, and made sure they are spending their time efficiently• Coded all invoices and turned in to corporate office through Compeat software.• Coded all petty cash receipts and wrote check to reimburse safe.• Received orders and wrote checks.• Organized and maintained office, light filing.• Take inventory and order office supplies as needed.• Place a weekly change order for the safe.• Make miscellaneous deposits as necessary. • Answered phones, checked emails regularly, received faxes, and handled all in appropriate fashion as quickly and efficiently as possible.• Counted and audited safe, made banks for all registers. Show less •Wrote proposals and contracts for private parties and off site entertainment.•Created calculation spreadsheets for each proposal.•Followed up with clients to make sure they booked events.•Negotiated contracts with clients, caterers, and other venues.•Worked closely with caterers, party planners, and other vendors to ensure proper planning of all on and off-site events.•Met on a regular basis with general manager and marketing assistant to go over advertising, marketing, private parties, and special events. Delegated tasks to specific individuals.•Created and implemented special event and on going promotions.•Worked closely with vendors to gain support for promotions.•Maintained database of clients.•Created and maintained sales spreadsheets.•Developed new ideas for marketing and generating new leads.•Worked with advertisers on creating new ads and negotiating rates.•Attended and ran booth at bridal and other relevant trade shows. Show less •Managed all office workers.•Kept up all accounting books; balanced checkbook.•Coded all invoices and enter into Compeat software.•Coded all petty cash receipts and wrote check to reimburse safe.•Kept up general account spreadsheet and code all transactions, turn in to corporate office as need for reimbursement.•Received orders and wrote checks.•Addressed all maintenance issues.•Organized and maintained office.•Placed a weekly change order for the safe.•Made miscellaneous deposits as necessary. •Answered phones, checked emails regularly, received faxes, and handled all in appropriate fashion as quickly and efficiently as possible.•Completed all paper work for new employees.•Interviewed potential employees.•Wrote up and enforced disciplinary reports.•Sat in on and moderated disciplinary meetings. •Counted and audited safe, make banks for all registers.•Wrote a nightly manager communication log, to let night mangers know any pertinent information to their shift. Show less

  • Director of Marketing & Sales

    Jun 2009 - Jan 2012

  • General Manager

    Sept 2008 - Jun 2009

  • Sales & Events Manager

    Jan 2006 - Sept 2008

  • Office Manager

    Jan 2006 - Sept 2008

  • Door Host, Lead Server, Night Auditor, GAP Coordinator

    Oct 2004 - Jan 2006
• 

  Mirus

  Jan 2012 - now

  Manage the onboarding of new accounts and work with Integration Specialist to manage clients during the integration process before handing them off to an Account Coordinator. Provide documentation and follow up for the Account Management team.• strong analytical skills• experience in documenting business processes• work load planning balancing multiple client integrations• problem solving/resolution• scope requirements and technical analysis• software testing and end-user training • a well-developed understanding of project lifecycle management• liaison between technical and business communities• communicate complex technical situations in understandable terms• implementation of statement of work process, tailored to the client scope• data validation and tie out• mapping of multiple data sources into single relational database• super user of MIRUS software• experienced user of Trac and Jira ticketing systems• experience with Confluence, Wikis, and HTML• familiarity with POS database tables for Aloha, Posi, Micros, Xpient, Brink, Toast, as well as other POS software Show less Onboarded new accounts and managed them during the integration process before handing them off to an Account Coordinator. Provided documentation and follow up for the Account Management team.• strong analytical skills• experience in documenting business processes• work load planning balancing multiple client integrations• problem solving/resolution• scope requirements and technical analysis• software testing and end-user training • a well-developed understanding of project lifecycle management• liaison between technical and business communities• communicate complex technical situations in understandable terms• implementation of statement of work process, tailored to the client scope• data validation and tie out• mapping of multiple data sources into single relational database• super user of MIRUS software• experienced user of Trac and Jira ticketing systems• familiarity with POS database tables for Aloha, Posi, Micros, Xpient as well as other POS software Show less MIRUS Restaurant Solutions provides information management solutions to the restaurant industry. It offers applications over the Internet as a software as a service (SaaS) solution. The company also provides MIRUS Intelligence that provides data to evaluate performance and understanding of guest’s behaviors and preferences; tools for basic analysis; and tools for advanced analysis. In addition, it offers MIRUS Connect that extracts data from store systems, encrypts it for security, compresses it for speed, and transmits the data to the data center for processing. Further, the company provides application development, maintenance, and upgradation services; database administration; data storage, backup, recovery, and modeling; server operation; Website hosting; account management and help desk; and system monitoring and alerts. MIRUS Restaurant Solutions was founded in 1999 and is based in Houston, Texas.• Project management • Customer Service in SaaS business model• Managed post-implementation customer life cycle activities including training, technical support, trouble-shooting, and relationship building• Collaborated with a diverse client base and internal teams• Managed multiple client accounts, overseeing projects, reporting, and software issues• Organized client calls, events, training, and conferences effectively Show less

  • Integration Manager

    Jan 2014 - now

  • Integrations Specialist

    Jun 2012 - Jan 2014

  • Account Coordinator

    Jan 2012 - Jun 2012