Experience

• 

  Raptor supplies limited

  Jan 2020 - now

  •Developed PRDs by writing functional specification, defining success metrics and drove product roadmap, defining timelines for future features and capabilities.•Revamped the checkout process by analyzing user surveys, heatmaps and enhancing payment systems by setting up payment getaways, driving a 26% increase in online purchases within 5 weeks.•Identified customer pain points and redefined CTAs, and developed new variant pages, boosting user engagement by 18% and optimized user experience. •Collaborated with UX/UI Designers and Developers to enhance product pages, increasing page engagement by 20%. •Analyzed data to identify churn drivers and created a predictive tagging system, boosting customer retention by 10%. •Led a product initiative by implemented a Quick Quote system for offline RFQs, boosting offline orders by 17%. •Developed an AI-driven solution reducing customer service response time by 40%, enhancing CSAT and operations.•Spearheaded a cross-functional team to overhaul the procurement process with a unified mailing system, slashing quoting time by 30% and boosting overall efficiency. •Led risk management initiatives by identifying potential risks in the product development process and implementing mitigation strategies, reducing project delays by 15%.•Handled end-to-end program management, including project status, risk management, and conflict resolution, ensuring alignment and smooth delivery of products. Show less •Automated procurement and business development with a new CRM system, driving a 157% increase in quotes, 153% sales growth, and a 183% revenue boost. •Introduced and implemented B2B SaaS product, slashing processing time by 38% and enhancing operational efficiency. •Directed a team of product and data analysts to implement dynamic KPIs and interactive dashboards, empowering management in strategic decisions making, driving an 83% growth in revenue.•Conducted risk assessments for data projects, ensuring data integrity and compliance with industry standards, which resulted in zero data breaches during the tenure. Show less •Spearheaded cross-functional collaboration to identify key data points, producing impact analysis and forecasting reports that equipped senior management with strategic insights. •Engineered key performance analyses (Cohort, CLTV, Retention, New vs. Returning, Funnel) and crafted compelling investor presentations, demonstrating strong business growth potential. • Revamped ad targeting strategy with the Digital Marketing Team, leveraging precise lead analysis and customer segmentation to increase potential leads by 57% and optimize marketing efficiency. Show less

  • Product Manager

    Jan 2023 - now

  • Senior Data Analyst

    Jan 2022 - Dec 2022

  • Data Analyst

    Jan 2020 - Dec 2021