Experience

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  Supra telecom

  Jan 2003 - Aug 2006

  Service delivery team supervisor

  •Working in different departments from Customer Care into Provisioning and then promoted as Service Delivery Team Supervisor. •Took two trainings in FDN Communication site at Orlando FL.•Leading the migration of over 15 thousand customers from Bell South platform to the company’s network.•Member of the designated team for the Supra Telecom-FDN system merge.•In charge of the Florida, Tampa Area deployment project.•Worked in the Company’s process reengineering.

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  Hp

  Aug 2006 - Jun 2013

  Technology Service Delivery OrganizationHave performed in different projects taking the lead in some of them, and being a team member in others depending in the magnitude and scope of the project. Working in projects such as: -Data Centers installation and migration in USA (team member)-Field Tech resources/tools/devices (lead and coordinator)-Tools and Hardware simplification (America team member)-Internal communication tool (Worldwide lead for business deployment)-Latin American coordinator for customer special services (call center procedures)-Tool enhancement due to accessibility and legal requirements (project lead)-Server decommission in Canada (Business lead) Show less

  • Insight Remote Support Deployment Manager

    Jan 2011 - Jun 2013

  • Service Segment Manager

    Aug 2006 - Jun 2013
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  Ibm services

  Jul 2013 - Oct 2021

  Responsible for the Costa Rica GTS PMO. Leading a department with several First Line Managers, and their respective teams. Providing a wide spectrum of IT project services, in different GEOs and technological areas. Manager for the Request For Service Team, at the CR PMO. Responsible for all the local HR and Career needs of the team, and managing the relation with existing and new clients for North America and other GEOs. IT Project Manager

  • Upline Manager GTS Project Management Office

    May 2017 - Oct 2021

  • First Line Manager - Project Managers

    Apr 2015 - May 2017

  • Project Manager

    Jul 2013 - Apr 2015
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  Ibm

  Oct 2020 - Oct 2021

  Tc&is project managers leader (argentina & costa rica cics)
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  Kyndryl

  Sept 2021 - now

  • Director Project Management Office

    Mar 2023 - now

  • Upline Manager - Project Management Office (Costa Rica CICs) at Kyndryl

    Oct 2021 - now

  • A&IS Project Managers Leader (Argentina & Costa Rica CICs)

    Sept 2021 - Oct 2021