Inti Chacón

Inti chacón

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  • Timeline

  • About me

    Associate Director, Kyndryl Consult Costa Rica (Costa Rica Collaborative)

  • Education

    • Tecnológico de costa rica

      2021 - 2023
      Master of business administration - mba finance, general
    • Universidad de costa rica

      1999 - 2010
      Bachelors law
  • Experience

    • Supra telecom

      Jan 2003 - Aug 2006
      Service delivery team supervisor

      •Working in different departments from Customer Care into Provisioning and then promoted as Service Delivery Team Supervisor. •Took two trainings in FDN Communication site at Orlando FL.•Leading the migration of over 15 thousand customers from Bell South platform to the company’s network.•Member of the designated team for the Supra Telecom-FDN system merge.•In charge of the Florida, Tampa Area deployment project.•Worked in the Company’s process reengineering.

    • Hp

      Aug 2006 - Jun 2013

      Technology Service Delivery OrganizationHave performed in different projects taking the lead in some of them, and being a team member in others depending in the magnitude and scope of the project. Working in projects such as: -Data Centers installation and migration in USA (team member)-Field Tech resources/tools/devices (lead and coordinator)-Tools and Hardware simplification (America team member)-Internal communication tool (Worldwide lead for business deployment)-Latin American coordinator for customer special services (call center procedures)-Tool enhancement due to accessibility and legal requirements (project lead)-Server decommission in Canada (Business lead) Show less

      • Insight Remote Support Deployment Manager

        Jan 2011 - Jun 2013
      • Service Segment Manager

        Aug 2006 - Jun 2013
    • Ibm services

      Jul 2013 - Oct 2021

      Responsible for the Costa Rica GTS PMO. Leading a department with several First Line Managers, and their respective teams. Providing a wide spectrum of IT project services, in different GEOs and technological areas. Manager for the Request For Service Team, at the CR PMO. Responsible for all the local HR and Career needs of the team, and managing the relation with existing and new clients for North America and other GEOs. IT Project Manager

      • Upline Manager GTS Project Management Office

        May 2017 - Oct 2021
      • First Line Manager - Project Managers

        Apr 2015 - May 2017
      • Project Manager

        Jul 2013 - Apr 2015
    • Ibm

      Oct 2020 - Oct 2021
      Tc&is project managers leader (argentina & costa rica cics)
    • Kyndryl

      Sept 2021 - now
      • Director Project Management Office

        Mar 2023 - now
      • Upline Manager - Project Management Office (Costa Rica CICs) at Kyndryl

        Oct 2021 - now
      • A&IS Project Managers Leader (Argentina & Costa Rica CICs)

        Sept 2021 - Oct 2021
  • Licenses & Certifications

    • Enterprise design thinking practitioner

      Ibm
      Jul 2020
      View certificate certificate
    • Scrum master certified (smc)

      Scrumstudy - accreditation body for scrum and agile;download free scrum body of knowledge(340 pages)
      Jul 2016
      View certificate certificate
    • Kanban management professional

      Lean kanban inc.
      Dec 2016
    • Ibm recognized speaker/ presenter

      Ibm services
      Apr 2019
      View certificate certificate
    • Ibm agile explorer

      Ibm services
      Aug 2017
      View certificate certificate
    • Ibm advisory project manager

      Ibm services
      Jan 2017
      View certificate certificate
    • Ibm certified manager

      Ibm services
      Jan 2018
      View certificate certificate
    • Team kanban practitioner

      Lean kanban inc.
      Nov 2016
    • Itil® foundation certificate in it service management

      Axelos global best practice
      Nov 2015
    • Kanban system design

      Lean kanban inc.
      Nov 2016