Experience

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  Genpact

  Dec 2015 - Sept 2018

  Order management specialist
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  Technvision (solix technologies)

  Sept 2018 - Aug 2019

  Functional analyst

  ● Build strong relationships with all internal and external stakeholders.● Responsible for timely delivery of Change requests, Data requests, Incidents and Requests, as per Customer needs● Run end to end testing and system validations on OTC applications such as Credit control, Billing, Cash Apps and Collections● Facilitate configuration management● Write user manuals and prepare easy to understand documentation● Deliver excellent customer service through proactive follow-ups and strategic recommendations.● Work Regular Reporting to Competency Centre Lead.● Run training sessions face to face and virtually● Participate in team meetings to drive improvements in performance. Show less

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  Metrixlab

  Aug 2019 - Sept 2020

  Financial analyst
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  Bestway wholesale

  Sept 2021 - now

  Business process analyst