Srinivasan Vijayakumar

Experience

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  Tata Consultancy Services

  Jan 2012 - Aug 2012

  Process Associate

   Handling the issues with and between Operations and Internal Support teams. Updating the Knowledgebase documentation regularly.  Technical Support for US and Australian customers. Software and Hardware trouble shooting for Mobile and PC Handling high level customer escalations with regards to incorrect banking information or credit card information

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  Cognizant

  Dec 2013 - Mar 2017

  Senior Process Executive

   Was responsible for work allocation, SOP building, team metrics, handling escalations, maintaining attendance and MI for the team. Trained the team on quality-related coaching and developed the standard operating procedure for various services to meet industry, organizational, and client requirements.  Was responsible for Work force management including team shifts and reviewing leave requests- Further reporting to senior management on hourly and daily basis  Conducted weekly calls and provided training to providers on Vision Suite- Product through Video Conference across US healthcare providers and Vendors Show less

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  Amazon

  Oct 2017 - Nov 2020

  Lead-Strategic Vendor Services

   Carrying Annual Vendor Negotiations for vendors across all tiers and handling their queries. Responsible for ETE activities at Retail Business Services team including NIS, Flex, Yuma, DR. Creation of New Item Set up in Vendor central system that kick start the sales of new products in Amazon. Resolving defect queries of products raised by vendor, customer by raising Andon cord. Routing Vendor related queries to Yuma team on shipment, agreements, pricing of products. Performing Scrape activities in ALM, to onboard new vendors, increase customer selection and drive businesses. Conduct negotiation with mid and tier2 vendors for US and Canada regions. Exceed the expected business opportunity with effective negotiation skills. Create contracts for all vendors for Fiscal year. Make necessary SCS updates to reflect new terms. Performing catalog updates, and making them live on site Responsible for Trouble tickets for COOP disputes and help the other teams to resolve it. Creating New Item Set up templates for all products of different GLs for vendors. Vendor Management, project management, customer service Show less

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  Elsevier

  Nov 2020 - Aug 2021

  Journal Manager

  Oversaw end-to-end journal publication processes, ensuring compliance with SLAs and scientific community requirements.Proficient in online e-submission and production tracking systems for effective journal performance monitoring.Actively engaged in continuous development training to stay updated on the latest procedures and system functionalities.

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  New IT Nest

  Jul 2022 - Jun 2023

  AWS Cloud Dev Ops

  Managed application configurations, code compilations, and deployment in diverse environments.Utilized Terraform for AWS infrastructure as code, deploying three-tier architecture and Kubernetes clusters.Developed Ansible playbooks for streamlined application deployment and configuration management.Implemented Shell Scripts for automation, reducing manual efforts and enhancing build processes.Collaborated cross-functionally to resolve JIRA tickets, ensuring efficient application testing and issue resolution.Monitored systems with Prometheus and Grafana for effective alerting and problem resolution. Show less

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  Amazon

  Jan 2024 - now

  Process Control Specialist