Santanu Banerjee

Experience

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  Adecco

  Apr 2008 - now

  Customer Service / Demand Planning / Logistic / Warehouse / MIS

  Customer Service Activity:• Demand Planning for OT Customer• Order Processing• Allocation of stocks basis availability & monthly sales plan• Capture order loss• Capture back Order • Monitoring payment status• Register Complaints & resolution. Warehousing & Logistics Activity: • To analyze the orders of the Kolkata & West Bengal on daily basis. • Prepare Distribution planning (over 300- SKUs) for Kolkata & West Bengal• Prepare Truck Programming. • Systematic Inventory Planning. • Coordinate with the Transporters. • Ensuring easy movement of the materials throughout the West Bengal area. • Controlling Freight related issues and Warehouse management related issues. • To maintain Inbound Operation. • To maintain Outbound Operation. • Systematic control of Inventory. • Daily Reporting.• Follow up for stocks as per plan from sourcing location and providing feedback.• Focus on load planning as per MOQ (Minimum Order Quantity)• Adherence on timely delivery as per lead time.• Focus on cost effective secondary distribution.• Route analysis for cost effective operation.• Maintaining Hygiene & Safety Other Responsibilities:• Support to demand planning.• Focus on optimum inventory holding at DC to avoid order loss.• Input to MSP accuracy.• Manage demand variation. KPI & Reports:• Customer Service Level (CFR & LFR)• Order Accuracy • MSP Accuracy • Inventory Accuracy• Stock Availability Index • Freshness Index (Stock Freshness)• Collection Accuracy per day. Show less

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  Nestlé

  Jul 2022 - now

  Senior Customer Service Executive