Eren Özacar

Experience

• 

  Sea Bass Underwater Sports Club

  Jan 2008 - Jan 2009

  Assistant Diver (Three Star CMAS Diver)

  Welcoming new diversAnswering new divers questions Assisting teachers on duty on keeping diving area safe Observing dives for safetyRefilling air tanks after dives

• 

  ING Türkiye

  Aug 2010 - Apr 2021

  Network ManagementManaging regions and branch offices 450 portfolios in terms of sales and budget performance, overall visibility, expansion possibilities, productivity and campaign feedback processes for multi-product performance management, cross-sell and upsell of retail banking products.• Manage & motivate the sales force in such a way that they achieve and exceed the assigned targets. • Educate beginner portfolio managers• Managing a sales coach team named as “Oksijen”• Developing strategies for profitability• Educate beginner portfolio managers• Follow-up / Deciding of the recruitment processes for branch offices• Improving performance monitoring system• Developing and managing campaigns for increasing the sales of loan and deposit products• Preparing and planning retail banking strategies by trend analysis,• Setting goals to the relevant departments in line with corporate strategies, Show less Managing 25 branch offices 53 portfolios in terms of sales and budget performance, overall visibility, expansion possibilities, productivity and campaign feedback processes for multi-product performance management, cross-sell and upsell of retail banking products.• Monitoring and evaluating CRM branch campaigns• Developing and managing campaigns for increasing the sales of loan and deposit products• Preparing and planning retail banking strategies by trend analysis,• Setting goals to the relevant departments in line with corporate strategies,• Monitoring, evaluating and coaching performance of each portfolios and branch offices• Investigating expansion possibilities in sales network of retail banking,• Conducting pricing analysis on loan products,• Seeking, developing and managing new, innovative and proper product and service strategies• Conducting field visits to branch offices Show less

  • Customer Contact Center Business Development & Strategic Planning

    Dec 2019 - Apr 2021

  • Retail Banking Sales Assistant Vice President

    Nov 2015 - Dec 2019

  • Internal Trainer

    Aug 2014 - Dec 2019

  • Retail Banking Sales Specialist

    Dec 2012 - Nov 2015

  • Foreign Operations Assistant Specialist

    Aug 2010 - Dec 2012
• 

  Vodafone

  Apr 2021 - now

  • Manage Sales thru Service performance in 61 cities and 1600 FTE• Managing Campaigns and KPI sets for increasing sales of outsource teams• Taking strategic and tactical actions to support sales performance • Regular feed to sales stakeholders about performance improvement actions• Create benchmarks for the operations enhancing the quality of sales operations

  • Enterprise Services Manager

    Nov 2022 - now

  • Customer Operations Region & Sales Development Manager

    Apr 2021 - Nov 2022