Experience

• 

  Grofers

  Dec 2014 - Jun 2016

  Operations: • The focal point of coordination – Marketing, Account handling, Legal matters, Tech, Content, Sales, and Operations.• Managing and handling key accounts in Delhi as well as Ludhiana.• Led north zone last mile team to increase on-time delivery percentage from 60% to 90%.• Setup infra-budget and manage vendor for various inventory requirements.• Setup processes and guidelines to achieve operational efficiencies as well as maximum utilization of resources.• Lead a team over 50+ managers across North and West Delhi - in the hierarchy consisting of station managers, assistant station managers, supervisors, and 500+ field executives.• Authorized Signatory for legal labor court cases and operations expansions.• Handled city-level leads and on-boarded agencies as per the needs of the city.• Scouted and Hunted new Vendors/Merchants and built a strong relationship for on-time and smooth material and quality supply.• Designed Marketing Strategy to increase order volume as well to maintain an order flow.Expansions:• Lodged Grofers in Ludhiana in 8 days from Scratch and handed over to the local team in 20 days.• Designed and restructured the whole Ground Operation of Ludhiana.• Planning and executing Expansion strategy.• Building a team for Ludhiana from top to bottom hierarchy and doing both hiring and training.• Negotiating and on-boarding Vendors to fulfill the procurement of daily consumables.• Cross-functional liaising and responsibilities. Show less Operations:• Ensuring procurement and delivery of orders on time. • Handling operations related to escalations.• Training on-ground staff to follow the processes set by the organization.• Managing and setting expectations and deliverable with Manpower agencies to fulfill requirements across North Delhi.• Managing last mile delivery – shipments tracking, Escalation, Cash management, operational issues, etc.• Building a strong relationship with suppliers for on-time delivery and quick response for smooth material supply.Inventory & Procurement• Managing inventory in stations across North Delhi on a daily basis.• Strategizing the procurement and supply of goods for the inventory.• Onboarding new vendors to enhance quality and quantity.• Handling payment process with vendors. Show less

  • Senior Operations Manager

    Apr 2016 - Jun 2016

  • Operation Manager

    Jun 2015 - Apr 2016

  • Assistant Operations Manager

    Dec 2014 - Jun 2015
• 

  Lalaji24x7

  Jul 2016 - Jun 2019

  Sr. manager operations & growth

  • Handling ~10 Direct reportees and a team of 250+ team members across the Delhi NCR region. • Initiated Warehousing & Last Mile operations in Delhi, Noida, and Gurgaon from scratch. Ownership of P&L for Delhi NCR. • Increased 45% proficiency and diminished 60% Opex by ideating & implementing the auto- replenishment system in demand planning. • Accomplished significant operations by improvements in process efficiencies & automation in collaboration with the Product team. • Boosted customer retention rate and decreased the overall CPI & customer acquisition cost through marketing campaigns. Show less

• 

  Rapido

  Jul 2019 - Dec 2021

  General manager operations
• 

  1k

  Jan 2022 - Jun 2022

  Sr. manager program management