Talk to sales Try for Free

William Acevedo

Computer Repair Technician

285 followers

South Amboy, New Jersey, United States

Connect with William Acevedo to Send Message

Connect with William Acevedo to Send Message

Timeline
About me
IT Manager at Chugai Pharma USA
Education
- Southern New Hampshire University
  2014 - 2016
  Master of Science (M.S.) Justice Studies w/ Concentration in Cybersecurity 4.0
  Activities and Societies: The National Society of Leadership and Success Successfully completed my Masters of Science in Justice Studies with a certificate in Cybersecurity
- John Jay College (CUNY)
  2006 - 2010
  Bachelor of Arts (B.A.) Forensic Psychology
  Activities and Societies: Spanish Club, Computer Club Successfully completely my Bachelor of Arts in Forensic Psychology with magna cum laude honors.
Experience
- Best Buy
  Oct 2007 - Jul 2011
  Computer Repair Technician
  -Ensured client’s computer was repaired according to departmental standards and policies-Diagnosed client computer issues which included troubleshooting OS and hardware-Performed all manner of repairs on various electronic devices, including but not limited to, virus removals, repairing/replacing defective hardware, installed and configured software and hardware-Collaborated with administration regarding department policies and procedures -Worked effectively in training team(s) with varying degrees of technical knowledge.-Trained new employees on SOP (Store Operating Policies) surrounding repair and proper use of approved hardware and software tools Show less
- Dr. Leonard's Healthcare Corp.
  Jan 2010 - Mar 2011
  Technical Administrative Assistant
  -Assisted in monitoring VoIP interactions -Managed 25+ users on the company network within the building-Maintained user hardware and software of network workstations (helpdesk support)-Assisted in the repairs and replacement of VoIP system hardware for all users-Collaborated with Technical Administrator on the upgrades and maintenance of company servers and VoIP systems -Troubleshooting and managing call center's local network servers- Assisted in the management of VPN client (Windows VPN)- Provided technical leadership in absence of Technical Administrator Show less
- Rutgers University
  Apr 2011 - Sept 2016
  Mental Health Specialist
  -Facilitating specialized groups for children between the ages of 5-11-Head instructor in training in CPI (Crisis Prevention Intervention)-Training new employees-Lead in various projects -Providing daily care and supervision to children residing at the Children’s Transitional Residence
- API Systems, Inc.
  Sept 2016 - Oct 2017
  IT Helpdesk Support Technician
  - End user support for hardware and software - Assisting in network cabling and wiring- Assisting with large workstation project deployment - Setting up new hardware and software
- Key Food Stores Co-Operative Inc.
  Oct 2017 - Feb 2018
  Desktop Support Analyst
- UBM Tech
  Jan 2018 - Apr 2018
  Desktop Support Analyst
- Peerless Beverage Company
  Apr 2018 - Dec 2019
  IT Analyst
- Fond du Lac Cold Storage Inc
  Dec 2019 - Jul 2022
  IT Manager
- Chugai Pharma USA, Inc.
  Jun 2022 - now
  IT Manager
Licenses & Certifications
- Cybersecurity
  Southern New Hampshire University
  May 2016