William Acevedo

William Acevedo

Computer Repair Technician

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location of William AcevedoSouth Amboy, New Jersey, United States

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  • Timeline

  • About me

    IT Manager at Chugai Pharma USA

  • Education

    • Southern New Hampshire University

      2014 - 2016
      Master of Science (M.S.) Justice Studies w/ Concentration in Cybersecurity 4.0

      Activities and Societies: The National Society of Leadership and Success Successfully completed my Masters of Science in Justice Studies with a certificate in Cybersecurity

    • John Jay College (CUNY)

      2006 - 2010
      Bachelor of Arts (B.A.) Forensic Psychology

      Activities and Societies: Spanish Club, Computer Club Successfully completely my Bachelor of Arts in Forensic Psychology with magna cum laude honors.

  • Experience

    • Best Buy

      Oct 2007 - Jul 2011
      Computer Repair Technician

      -Ensured client’s computer was repaired according to departmental standards and policies-Diagnosed client computer issues which included troubleshooting OS and hardware-Performed all manner of repairs on various electronic devices, including but not limited to, virus removals, repairing/replacing defective hardware, installed and configured software and hardware-Collaborated with administration regarding department policies and procedures -Worked effectively in training team(s) with varying degrees of technical knowledge.-Trained new employees on SOP (Store Operating Policies) surrounding repair and proper use of approved hardware and software tools Show less

    • Dr. Leonard's Healthcare Corp.

      Jan 2010 - Mar 2011
      Technical Administrative Assistant

      -Assisted in monitoring VoIP interactions -Managed 25+ users on the company network within the building-Maintained user hardware and software of network workstations (helpdesk support)-Assisted in the repairs and replacement of VoIP system hardware for all users-Collaborated with Technical Administrator on the upgrades and maintenance of company servers and VoIP systems -Troubleshooting and managing call center's local network servers- Assisted in the management of VPN client (Windows VPN)- Provided technical leadership in absence of Technical Administrator Show less

    • Rutgers University

      Apr 2011 - Sept 2016
      Mental Health Specialist

      -Facilitating specialized groups for children between the ages of 5-11-Head instructor in training in CPI (Crisis Prevention Intervention)-Training new employees-Lead in various projects -Providing daily care and supervision to children residing at the Children’s Transitional Residence

    • API Systems, Inc.

      Sept 2016 - Oct 2017
      IT Helpdesk Support Technician

      - End user support for hardware and software - Assisting in network cabling and wiring- Assisting with large workstation project deployment - Setting up new hardware and software

    • Key Food Stores Co-Operative Inc.

      Oct 2017 - Feb 2018
      Desktop Support Analyst
    • UBM Tech

      Jan 2018 - Apr 2018
      Desktop Support Analyst
    • Peerless Beverage Company

      Apr 2018 - Dec 2019
      IT Analyst
    • Fond du Lac Cold Storage Inc

      Dec 2019 - Jul 2022
      IT Manager
    • Chugai Pharma USA, Inc.

      Jun 2022 - now
      IT Manager
  • Licenses & Certifications

    • Cybersecurity

      Southern New Hampshire University
      May 2016