Curtiss Church Jr

Experience

• 

  US Navy

  Apr 2012 - Apr 2015

  Installation and Configuration of Printers ranging from small personal printers to Multi-functional Devices. Both in person and remotely. Mapping wall ports to switches to help create a physical blueprint of the network. Part of a team that migrated 150 printer Internet Protocol addresses from one Virtual Local Area Network to another, decreasing network vulnerabilities by 15% and resolving 330 Information Management Trouble Tickets. Addressing and resolving printer related trouble tickets for Naval Medical Center Balboa and outlying clinics. Troubleshooting switches and verifying port activity. Show less Addressing and resolving various kinds of trouble tickets ranging from no connectivity to physical repair. Delivering clear and polite customer support to assist customers in resolving issues over the phone and via email. Installation and configuration of computer systems for immediate use. configuring and managing cypher door locks and door codesCreating and Conducting training on a number of topics ranging from customer service to the replacement of hardware in PCs. Leading teams on large scale computer installations and replacement. Show less

  • Printer and Network Technician

    Jun 2013 - Apr 2015

  • Information Systems Technician

    Apr 2012 - May 2013
• 

  US Navy

  Oct 2015 - Apr 2017

  IT Inventory and Disposal Supervisor

  Maintains all records of acceptance and disposal of IT assets for the command. Assisted in processing, disposing, and recycling of $1.2 million in assets. Contributed 130 hours to the pre-fiscal year 2016 inventory of 10,827 assets resulting in 96% accountability.Responsible for the possession and security of all IT equipment placed in storage.

• 

  TEKsystems

  Apr 2017 - Oct 2018

  Desktop Support Technician

  Installation of new equipment to fulfill IT requirements for individual users. Installing, uninstalling, and troubleshooting Microsoft Operating Systems and other applications. Installing and uninstallng and troubleshooting peripheral devices such as printers, scanners, Voip telephones, Blackberry, fax machines, etcAssist customers in the setup and configuration of computer hardware and software. Perform scheduled hardware and software upgrades. Provide remote technical assistance to users through Dameware NT Utilities. Update operating systems with correct drivers and service packs.. Using Active Directory to track, modify, create, and troubleshoot user accounts and computer assets. Good customer relation skills. Interfacing with customers daily.. Able to follow directions.. Able to work unsupervised and perform tasks assigned.. Experience putting together computers as well as replacing and troubleshooting parts. . Extensive experience using Remedy Trouble Ticketing System. . Familiar with Blackberry. Comfortable using Microsoft Systems Center Configuration Manager to Image computers. Show less

• 

  TEKsystems

  Mar 2019 - Mar 2020

  Computer Engineer

  Working as a Computer Engineer where I was contracted to a company called Perspecta where I did the following: Testing new computer hardware, software, and windows versions. Worked on the Windows 1909 build for government.Troubleshooting Hardware and Software malfunctions as well as imaging process malfunctions. Creating Driver packages for imaging purposes. Creating SOPs and training documentation for computer processes. Conducting daily meetings via skype. Imaging using Radia Client Automation SoftwareUsing Team Foundation Server (TFS) ticketing system. Show less

• 

  DISYS

  Mar 2020 - now

  Desktop Support Technician