Luis Cavalcante

Experience

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  Bradesco

  Jan 1989 - Jan 1992

  Bank Teller

  Bank Teller (1991 – 1992)Office Junior (March 1989 – February 1991)I commenced work in the banking sector and rose to the position of Bank Teller after completing my induction from office junior and upon turning 18 years of age. My skills included a large amount of customer relations and encompassed:. Exclusive dealings with business accounts in the busiest branch in the country;. Ongoing customer services;As wells as:. Working in a highly organized environment with work place systems;. Financial reporting. Show less

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  Spirax Sarco

  Jan 1992 - Jan 1995

  Engineer in Training

  I commenced my engineering traineeship with a worldwide leading company. As an undergraduate I was given additional responsibilities of maintenance and fault detection and was able to demonstrate it using specialized software. My experience is highlighted:. Hands-on in industrial maintenance;. Industrial Design in AutoCAD under supervision of a senior Engineer;. Writing on the field technical reports;. Production of specifications and contract documentation;. Client liaison – definition and management of client expectations and brief requirements;. Client presentations;. Attending international trade events; providing effective sales support and promotion of company public relations . Developing new business leads; Show less

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  VM Brasil Engineering

  Aug 1995 - Jan 2000

  Account Manager

  VM BRASIL (Part of Spirax Sarco group) – Brazil – www.vmbrasilengenharia.com.brAccount Manager (1997 – January 2000)Technical Consultant (August 1995 – 1997)I undertook my final years of engineering training with one of the leading engineering companies in Brazil and was promoted to the position of Regional Account Manager. In my time of employment my duties and responsibilities encompassed:. Project management and customer facing experience;. Key member of sales function focused on new busisness development, . Customer relations including: client needs analysis, product/service presentations, suggestive/strategic selling, and extensive on-going value-added selling, customer service and problem solution ;. Developing new and existing customer accounts;. Setting up and keeping of accurate computerized records;. Providing extensive client follow-up to ensure complete customer satistaction and gain repeat business;. Providing quality support for all office staff including all hours telephone support and client contact. Show less

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  As Described

  Jan 2000 - Jan 2005

  Various

  ‘J’ RESTAURANT – London NW6 - Assistant Manager/Manager (October 2004-Feb 2005)SOHO WINE SUPPLY – London W1 -Retail Sales Assistant (October 2002 – October 2004)UNO RESTAURANT – London SW1 - Waiter (July 2000 – Aug 2002)During the years following 2000, in order to support my travel and studies, I have engaged myself in a range of different roles within the hospitality and service industry sectors. My experience encompassed customer relations, sales, as well as administrative and managerial roles in a range of working environments. My key strengths and abilities include:. A strong commitment to excellence;. A clear understanding of delivering staff training and motivation;. Skilled at organising work and resolving problems that arise in day-to-day activities;. High understanding of wine/champagne producing;. Developed a wide range of management expertise on firm foundation of practical skills; Show less

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  Little Italy Soho

  Mar 2005 - Oct 2014

  General Manager

  MARCH 2005 TO OCTOBER 2014LITTLE ITALY SOHO (not part of the chain) – LONDON – www.littleitalysho.co.ukGENERAL MANAGER (JAN 2006 – October 2014)CHEF DE RANG (MARCH 2005 – JAN 2006)Selected accomplishments. Promoted rapidly from Chef de Rang to General Manager, oversaw all operations including restaurant, house keeping and maintenance, serving around 2000 customer weekly, topping 5000 at Christmas;. Pro-actively managed cost areas including but not limited to: Labour, Controllable costs and maintenance;. Operated, programmed and maintained POS equipment, and trained other users;. Handled purchasing of office consumables, cleaning products, bar consumables, glassware and service provisions;. Managed operations in absence of Director, including handling of takings, Till and Banking;. Established new Key supply accounts;. Assertive, hands-on leader with extensive experience in customer service;. Achieved reputation for ‘getting the job done’;. Successfully directed and coordinated efforts to both expand and maximise profit while reducing waste;. Maintaining and anticipating stock levels;. Organize client preparations and corporate entertainment;. Achieved lowest employee turnover rate in the entire company;. Orchestrate all bookings, including on-line bookings;. Highly experienced in complains handling;. Food and Beverage Contracts managing and pricing;. Fully responsible for wine List selection including tasting and pricing structure. Participate in various business trips to Wine producers in Italy and France.. Contracting and managing sponsorship deals for seasonal events;. Orchestrated special events and reservations, managed customer relations and provided exemplary service to customer;As well as Extensive business background in General Management and subcontractor supervision, oversee upgrades, maintenance and renovations;Thoroughly familiar with operations and maintenance of a restaurant environment with key contacts in the industry. Show less

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  Green Door Steak House

  Oct 2014 - Feb 2015

  General Manager

  General Manager appointed at prime restaurant in West London, part of a successful business group, with a 130 covers capacity and a turn over in excess of £50K pw serving over 1000 customers every week. Fully financially accountable leading a large team with a strong costumer focus aim prime service in a fun bubbly atmosphere. Developing business leads and establishing key account and prime customer relations.. Prepared orders, budgets and inventories;. Fully Responsible for P&L;. Review and compile responses of customers comments;. Highly organized and self motivated with High level of professionalism with attention to detail;. Skilled at organizing work and resolving problems that arise in day-to-day activities and pressurized environments;. Initiate marketing campaign targeting Hotels population including door to door visit and events meeting; Show less

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  YO! Sushi

  Apr 2015 - Jun 2015

  General Manager

  Reporting to the Operations manager, accountable for the entire operation in the store. Leading and supervising assistant managers, head Chefs & Sous Chef and team members delivering business measures complying with company KPI’s. Working with full ownership and accountability in profitability, Health and Safety, Service and Food Quality and guests experience.. Successfully completed MIT program with excellent feedback and reviews;. Ability to work in a tremendously fast-paced, multi-tasked environment;. Strictly control of Labor and cost of Sales;. Fully Responsible for P&L reporting and preparing financial/banking reports to Head office;. Delivering superior customer service in all aspects of guests interaction;. Ensuring consistently High morale, energy spirit and guest satisfaction;. Adhere to company due diligence in relation to Health and Safety;. Act as role model for the managers and staff at all times;. Preparing Rotas, dealing with HR and payroll issues;. Working knowledge of the Kitchen and Production Knowledge;In addition, adhering to all Policies and procedures relating to all dealings with the public, guests, employees and managers Show less

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  CANTO CORVINO LIMITED

  Jun 2015 - now

  General Manager