Ratan Deep Kaur

Experience

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  Future Academy- the institute of english

  Jan 2006 - Jan 2008

  Counsellor

  - Responsible for guiding the students regarding various courses available.- handled overall management as well as the finance part too.- coordinating with the students as well as the senior management.

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  IMRB International

  Apr 2007 - Jul 2007

  Summer Trainee

  Division : BIRD (Reserach – based consultancy for B2B and Technology marketProject Title : Study of Consumer BehaviourSummery: The core objective was to study the consumer behavior for brands like HP, LG, Nokia, CAT, AIMA, GATI, JSW, Mint etc.

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  Apparel Export Promotion Council

  Jan 2009 - Feb 2010

  Research Assistant

  Department: Economic & consultancy division & Corporate Communications deptt.Job Responsibilities: o Providing inputs for various reports and presentations held at AEPCo Undertaking the production of the monthly magazine “Apparel India” right from the scratch till it goes for printing o Preparation of articles including Fashion notes o Media Monitoring (including major newspapers and sector websites) for the industry related newso Responsible for ministerial responses (to Ministry of Textiles, Ministry of Commerce)o Conducting market study & research papers on major apparel clusters namely Tirupur, New Delhi, Mumbai, Chennai, Bangalore, Ludhiana, Jaipur, Gurgaon, Noida, Kolkata, Coimbatore, Karur.o To organize seminar like REACH, Fashion Forecast seminar, and workshops on Fashion, managerial and technical aspects of the industry. Show less

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  AmSoft Systems

  Jun 2010 - Aug 2010

  Project Intern

  Project: Pilot study of Gooru (www.gooru.in) -- A product of GoogleDepartment: Product DevelopmentJob Descirption:Gooru (a product of Google) uses techniques like engaging videos, live experiments, song and dance performances, and informative interviews to make learning a memorable and vibrant experience for students in the Indian classroom. This instruction can be provisioned by the Indian teacher as a live online stream in her classroom. My responsibility vested in imparting the classroom equipment training and hardware training to the 5th class graders in various schools namely Delhi Tamil Education Association (DTEA), Lodhi road, Hope Hall Foundation, R.K.Puram, Tagore International, East of Kailash, Deepalaya, Kalkaji, Ahlcon International, Mayur Vihar Phase 1, Rockwood school, Noida, and many more. Show less

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  Sapient

  Jun 2011 - Nov 2012

  Associate, Global Support

  Global Support Executive L1 Project: Global Support Domain: Quality Assurance (POM) Job Responsibilities: o Closely worked with different tracks like IT, Finance, Enterprise Application, People success(HR) and Office services for implementing new strategies and ideas and giving our (Hyper Quality) input on time to time basis.o Forming Plans and strategies to carry out the implementation process and setting up of short-term goals for the team members to meet client facing Parameters like (Resolution, Time taken, Knowledge and Interaction)o Monthly and Fortnightly reviews shared with track leads along with action item and process improvement suggestions.o Acted as a Mentor, Shadowing on Process to the New Hire.o Maintaining Escalation Profiling: In order to gauge the root cause for escalation, user is contacted and asked to rate his satisfaction with the resolution provided to his escalation.o On the basis of the feedback received from people across all geographies on telephonic calls, suggested process improvements across various tracks for a better customer experience. o Acted as backup in the absence of any team members to achieve the Daily Target and handled high volume of work, as well as ensure that the team is meeting the required targets- Volume and Call Quality.o Facilitate and/or participate in celebration of Rewards and Recognition. Show less

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  Exevo

  Mar 2013 - Feb 2014

  Qualitative Research Analyst-Competitive Intelligence (QRG) at Exevo India Ltd - A part of Moody's

  To conduct in-depth interviews, collecting primary data over the phone and preparing transcripts of the interview as per the requirement of the client.Collected data from records and conducted basic research along with participation in team research projects.Undertook surveys in verticals such as IT & Telecom, Health Care, HR Consulting, Media and Advertising and competitive analysis of Big Four companies using CATI (Computer Aided Telephonic Interview) & CAWI (Computer Aided Web Interface). Show less

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  Jagran New Media

  Dec 2016 - Aug 2017

  Freelance Content Writer

  Team: MMI Online Ltd.’s Project Jagran JoshSummary: • To prepare plagiarism free content for banking sections.• Content type includes reading comprehension questions, Vocab test, cloze test and articles related to baking. The questions are based on the articles taken from leading newspaper.• Currently writing SEO based content on MBA colleges for their upcoming blog.

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  Accenture

  Aug 2017 - Jun 2022

  Content Quality Auditing Associate
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  Google Operations Center

  Jun 2022 - now

  Quality Assurance Specialist