Gagan Kumar Jha

Experience

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  Halar Salt & Chemical Works

  Sept 1994 - Feb 1996

  Assistant to Secretary of President

  Brief Intro: Manufacturer of raw industrial salt and it’s by-products magnesium carbonate• Provide assistance to the President's Secretary for typing & correspondence • Assist in managing filing systems • Handle incoming and outgoing mails• Manage EPABX communications• Ensure hospitality for guests visiting the office

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  J.K. Paints

  Mar 1996 - Jun 1998

  Personal Assistant to Managing Director

  Brief Intro: J.K. Paints is the parent company of Hem Paints Pvt. Ltd., Wankaner, Guj. India, which manufactures Exterior Wall Paints. It was also into production of exterior paints for famous brands – Jenson & Nicholson, Berger Paints & Dulux Paints on job-work basis. • Business correspondence with clientele• File management, • Minute meetings, • Production data management, • Co-ordinate conference calls, • Assistance for travel arrangements

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  Customs & Central Excise Department, Ministry of Finance, Government of India

  Jul 1998 - Mar 1999

  Computer Operator

  • Developed a software on FoxPro for comprehensive data accumulation of RG Part-I & Part II.• Accumulated, computerized and calculated duty-difference of 21 years, invoice-wise data, for an organization indulged in a dispute with Central Excise, (from inception till company dissolution), issuing demand notices and overseeing recovery.• Managed general range office correspondence, including drafting show-cause notices and proficiently handling comprehensive data entry tasks.• Participated in Central Excise Raids as a proficient computer data analyst, ensuring accurate and timely analysis during high-pressure situations.Recognized efforts by: MR. G.S. AREKAR, Commissioner of Central Excise & Customs, Rajkot District, Gujarat, INDIA(Personally appreciated, team efforts to solve the duty difference case; and our range office emerged as example to be followed) Show less

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  Ajanta Ltd. (Orpat Group)

  Apr 1999 - Aug 2006

  Jt. Management Representative

  STRATEGIC PLANNING AND POLICY DEVELOPMENT:• Drafted, developed and implemented comprehensive quality manual, policies, standard operating procedures, Q.C./Q.A. reports & formats to facilitate effective strategic data retrieval besides strengthening an efficient reporting mechanism.• Led Total Quality Management initiatives, resulting in a significant reduction in biased human defects linked to 10~15% increase in customer satisfaction scores over 5 years.TRAINING AND DEVELOPMENT: • Identified training needs for immediate subordinate team of 6 for skills development.• Imparted a training 2-days training workshop on ‘Efficiently Harnessing M.S. Applications, reinforcing support staff’s technological proficiency, with yielding a 60% increase in productivity.OPERATIONAL MANAGEMENT AND EFFICIENCY: • Streamlined administrative operations through a digital document management system, reducing paper usage by 30% and increasing retrieval efficiency by 20%. • Crafted a new inventory management system, for effective supplier management. • Smoothly liaised with Government/statutory bodies.QUALITY ASSURANCE AND AUDITS: • Successfully obtained ISO 9000:2000 QMS certification, post two pre-certification audits, from STQC Directorate, Ministry of I.T., Government of India• Conducted Internal Quality Audits (I.Q.A.) to maintain standards, addressed non-conformances and highlighted improvement areas.ACHIEVEMENTDesigned a sophisticated yet user-friendly program for statistical data analysis, using FoxPro, VBA and macros empowering respective H.O.D.(s) & R & D Officials, to delve into roots of the problem(s), which significantly reduced the time by 80~90%; erstwhile required for scrutiny of marketing returns; besides having datacentric clarity, to shortlist & selection of cases for root-cause-analysis and improving product quality. Show less

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  Societe Miniere Du Katanga, Lubumbashi, Congo

  Sept 2006 - Feb 2007

  Executive Administration

  • Establishing a strong foundation through efficient management of administrative tasks and correspondence to support day-to-day operations.• Overseeing general administration, including correspondence, visa records & renewals, and passport controls.• Prioritizing employee well-being by addressing grievances and managing misconducts to maintain a positive work culture.• Coordinating travel logistics for employees and organizing welfare activities to support their needs, demonstrating a commitment to employee satisfaction.• Managing vehicle fleets and maintenance activities to ensure reliable transportation services and contribute to operational efficiency.• Monitoring staff villa issues and promptly resolving any problems to provide a comfortable living environment for employees.• Contributing as a member of the anti-theft committee. Show less

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  DHV India Private Limited, (Presently known as - Royal HaskoningDHV)

  Jul 2007 - Jun 2012

  Manager (Administration)

  • Ensured policies implementation as outlined in administrative & human resources manual.• Ensured the implementation of security measures and protocols across all project offices to safeguard company assets, data and personnel.• Negotiated umbrella insurance policy covering pan-India project office’s assets; within purview.• Negotiated multi-year contracts with key vendors, service providers and facilities management agencies, achieving a cost savings of nearly 10% on office supplies and maintenance services, while ensuring the timely issuance of instructions / memos to vendors and service providers for the prompt delivery of goods and services.• Administered the maintenance and upkeep of office, facilities, including cleaning services, repairs & renovations, to ensure a safe and comfortable working environment.• Re-structured, strengthened, uniformly phrased all lease agreements for rental properties PAN-INDIA.• Coordinated transportation, planned and managed lodging & boarding of consultants / experts and foreign delegates.• Planned and arranged events (workshops / MRM meetings).• Overseeing the administration of employee benefits programs, such as health insurance, travel reimbursements and other fringe benefits ensuring compliance, aligning with HR policies requirements.• Handled successfully, 3 branch offices wind-up initiatives, by top-brass; coordinating with multiple departments, resulting in cutting down avoidable operational costs.• Liaised smoothly with Government/statutory bodies.• Directed the administrative budget with a keen eye for cost optimization, delivering a 3~4% under-budget performance annually while maintaining service levels. Show less

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  Shree Tirupati Polypack

  Jul 2012 - now

  GROUP GENERAL MANAGER .

  QUALITY AND PROCESS DEVELOPMENT:• Drafted, formed, and implemented quality manual, policies, checklists, test reports, certificates of analysis, preventive maintenance and record-keeping formats.• Developed comprehensive standard operating procedures (S.O.P.) for internal production and processes, as well as specialized S.O.P.s for supporting off-site facilities and teams in disaster management.• Developed mechanisms for better interdepartmental coordination.• Administered teams of Production & Quality Control to meet/surpass technical specifications mutually agreed with clients.• Established a fully-functional in-house lab, showcasing operational expertise in handling all lab equipment and drafting standard testing procedures according to Indian standards (BIS), while also training the lab team.• Streamlined accounting operations from conventional to digital system, reducing paper usage by 15% and increasing retrieval efficiency. COMPLIANCE AND DOCUMENTATION:• Comprehended tender specifications, prepared necessary documents for filing, and actively participated in tender submissions.• After tender award, collaborated on required documentation, oversaw production, conducted pre-dispatch inspections, and ensured timely dispatches.• Administered local & international registrations, memberships, and certifications with respective councils/private/Govt. bodies and submission of all data and documents as necessitated.• Liaised smoothly with government and statutory bodies.BUSINESS DEVELOPMENT AND STRATEGY:• Conducted statistical analysis followed by strategic planning and efforts to expand overseas clientele.• Travelled overseas for techno-commercial meetings with existing clientele to finalize annual contracts and with prospective clients to broaden business horizons.ACHIEVEMENTS: Successfully established presence of our band in 36 countries across 5 continents, with 82 clientele and counting in 12 years Show less

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  Sezon Papers Private Limited (STP Group's Sister Concern)

  Jul 2018 - now

  General Manager

  • Drafted all export-related documentation and formats.• Conducted training sessions for the support team, on export documentation and associated country specific procedures.• Led support team to ensure seamless operations.• Participated in 3 overseas trade fairs. Collaborated with team members, designers and peers to refine designs, create compelling write-ups, pamphlets and brochures. Engaged in prospect hunting, post conclusion of each fair.• Conducting monthly statistical analyses to gain insights into market trends and dynamics. Show less

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  Dev Kunwar Technofab (Sister Concern of STP Group)

  Jul 2020 - now

  General Manager

  • Drafted, formed, and implemented quality manual, policies, checklists, test reports, certificates of analysis, preventive maintenance and record-keeping formats.• Developed comprehensive standard operating procedures (S.O.P.) for internal production and processes, as well as specialized S.O.P.s for supporting off-site facilities and teams in disaster management.• Leading and supervising support-teams to handle documentation pertaining for exports.• Established a fully-functional in-house lab, showcasing operational expertise in handling all lab equipment. • Liaised smoothly with government and statutory bodies. • Traveled overseas for techno-commercial meetings with existing clientele to finalize annual contracts Show less