Jeremy Saucier

Experience

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  Texas A&M

  Jan 2008 - Jan 2011

  Texas A&M Veterans Graduate Assistant

  My time working at Texas A&M Veteran Services was the most rewarding job, outside of the military, that I have ever had. Texas A&M has a very long and distinguished military history dating back to the world wars up to the Iraq and Afghanistan conflicts. We offer multiple programs strictly for veterans such as the following: free counseling, veteran only classes, financial aid limited to veterans, jobs, a veteran lounge area in the Memorial Student Center, weekend activities, trips and a veterans day at our sporting events. Colleges from across the country would contact us when they needed ideas or help with anything veteran related. During my time as a graduate assistant with veteran services, our office formed the Troops to College council. The reason we formed this entity was to assemble individuals in leadership positions on campus and to get them more involved with veterans and their unique circumstances. On the council was the Commandant of the Corps of Cadets, academic advisors, professors, financial aid staff, career center employees, psychologists and myself. These meetings, held once a month, provided us a way to better understand the needs of veterans through different outlets on campus and what we can do better to serve veterans. One of the main veteran events on campus that I would plan and organize was entitled Boots to Backpacks which was a welcome/welcome back to campus. It was meant for veterans to get together and meet other individuals who chose the same path in life. It was also meant to be a learning experience to the new Aggies as we would share with them what exactly we have to offer. My former manager asked me to apply for the open Veteran Coordinator position, however, due to my school schedule I was not able to apply. Show less

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  Rogue Running

  Aug 2012 - Jan 2016

  Brand Ambassador

  Market the brand of Rogue to persons that are unfamiliar with what we do. Represent Rogue in races in the area. Organize and maintain a booth at events in order to spread the word of our training programs.

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  Waddell and Reed

  Jan 2013 - Jan 2013

  Financial Advisor
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  SnapTrends

  Jun 2014 - Jun 2016

  Sales

  Assessed and procured qualified prospects for social media monitoring software solution. Clients included Fortune 500 companies, law enforcement and education. Consistently met and exceeded monthly quota expectations.

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  CollabIP - Makers of Tethr

  Jul 2016 - Feb 2017

  Client Success Manager

  Tethr is a contact center software that records and documents calls and increases efficiencies in contact center operations. As an analyst, created scripts and phrase-captured key phrases that related to a company’s KPI’s. The Customer Success aspect of this role required working with clients toimprove on contact center customer satisfaction ratings.

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  Enterprise

  Aug 2017 - Jul 2020

  Management Trainee Program
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  ShipStation

  Apr 2021 - Jun 2022

  User Success Specialist

  - Developed in-depth understanding of the software within a matter of weeks oftraining, along with the ability to explain complex solutions in a way that clients cancomprehend- Escalate problematic customer concerns by acting as a liaison for clients that havetechnical issues- By using problem-solving and multi-tasking skills, successfully provide solutions to over35 clients per day- Achieve consistent customer satisfaction scores between 95 - 100% each week whilethe company averages 84% Show less

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  Zynga

  Jun 2022 - now

  • Associate Product Marketing Manager

    Jul 2023 - now

  • VIP Account Manager

    Jun 2022 - now