Avinash Bhargava

Experience

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  VCustomers India Limited

  Jan 2004 - Dec 2005

  Technical Support Associate

  Looking after networking Issues For Home and Small Office NetworksConceiving/implementing short/long-term plans for achievement of process objectives.Interacting constantly with the client.Working on quality improvements projects for achieving continual improvements in the service levels.

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  Provides Support to UK and Norway accounts

  Dec 2005 - Sept 2012

  Service Level Manager / Network Analyst

  Maintains Service Level Agreements.Handle Change Management requests for all changes.Maintains DSR (Daily Service Review) for all product lines.Good level understanding of network technologies. knowledge on IP addressing and Subneting.Cisco switch and router network administration familiar with enterprise-level Cisco switches and router products.Maintains established Service Level Agreements within given Targets.Responsibilities @ vCustomers:Logging complaints and Maintaining Helpdesk Complaints.Attend to customer queries, and provide solution for the same. Technical aspects includeResolve escalated customer issues.Handling complaints for wireless A, B and G.Escalating complaints to Level-3 Techs.Looking after networking Issues For Home and Small Office NetworksConceiving/implementing short/long-term plans for achievement of process objectives.Interacting constantly with the client.Working on quality improvements projects for achieving continual improvements in the service levels.Seminars Attended: Show less

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  Computer Sciences Corporation India Pvt. Ltd

  Jun 2007 - Sept 2012

  Have total 6+ years experience in the field of Information technology. Experience in troubleshooting routing protocols (ex. OSPF, EIGRP, IGRP, RIP V1 & V2).Experience in troubleshooting Ethernet services, T1, E1 WAN Links.Monitoring of network circuits and telecom circuits with local ISP.

  • Service Level Manager

    Nov 2008 - Sept 2012

  • As Analyst with Network Monitoring Centre

    Jun 2007 - Sept 2009
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  DXC Technology

  Nov 2009 - now

  Provides Support to UK and Norway accounts.Maintains Service Level Agreements.Handle Change Management requests for all changes.Maintains DSR (Daily Service Review) for all product lines.Good level understanding of network technologies. Server issues for UNIX and Wintel domains.Cisco switch and router network administration familiar with enterprise-level Cisco switches and router products.Experience in troubleshooting Ethernet services, WAN Links.Monitoring of network circuits and telecom circuits with local ISP.Maintaining inventory & asset management records for system equipments.Acts as a liaison between the Service Manager and Technical departments and vendors in resolving problems.Maintains established Service Level Agreements within given Targets. Show less

  • Capacity and Availability management

    Dec 2005 - now

  • Service level manager

    Nov 2009 - Aug 2012
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  CSC

  May 2013 - now

  Capacity Planning and reporting Capacity Manager - Currently working as Capacity & Availability Manager for EMEA region accounts.

  • Capacity Manager

    Dec 2013 - now

  • Service Delivery Manager

    May 2013 - Nov 2013