Parisa Sobhi

Experience

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  Parto Sanat

  Sept 2006 - Mar 2011

  QA, ISO and CRM

  • QA Manager in ISO 9001• Process design • Documentation • Department Alignment• E2E Process group design• E2E Timing control group design• Design reporting channel based on ISO standard• Define R&D documentation• Define R&D Software process group• CRM Manager• Design Preventive process group• Risk Analysis based on ISO standard

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  RADMAN Consulting Group

  Mar 2011 - Jun 2013

  Project coordinator

  • Controller of the interview’s, reports and events for MCI mBB capability development project• Interviewer and recruiter form BB project• Control of project reporting’s and timelines for project:“Organizational Strategy design of Bonyad Mostazafan”• Report and deliverables editorial tasksTraining coordinator• Schedule planning of the trainings based on customer plans• Course material handing and documentation• Acting as trainer assistant in the training sessions to customersCEO assistant• Administration and office tasks• Alignment of the business Units• Accounting contribution Show less

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  BRgroup

  Jul 2013 - Sept 2015

  Roles and Responsibilities:• Ownership and point of escalation of customer complaints• Escalation of tickets to the respective network optimization expert• Customer interface and the owner of customer complaints reporting’s• Assurance of customer satisfaction and improvement focus areasAchievements:• The successful start up of the customer complaint team• The definition of customer complaint process• The design of the rich questionnaire of the complaint, Voice or data• 9990 and other customer tools know-how transfer to the team Show less Roles and Responsibilities:• SLA management and ownership• Ticket management and supervision• Customer interface and point of contact for tickets• Controlling the operations deliverables and timelines• Customer and internal reporting (weekly, monthly, quarterly and annually)• Acceptance and Invoicing process ownershipAchievements:• A record of zero violation of SLA of the tickets during 26 months in series• Gaining 210 positive credit points in one year and zero minus scores with the contribution of the technical team• Building up a long term strong trustful relationship with customer different stakeholders Show less

  • CRM and Marketing Project control manager

    Jun 2015 - Sept 2015

  • CRM- Optimization project- MCI Central region

    May 2015 - Jun 2015

  • Care project controller

    Jul 2013 - May 2015
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  ModernPal

  Sept 2015 - now

  Content Marketing and Project controller

  • Conducting project audits, managing project schedules, and overseeing regulatory compliance issues• Perform project monitoring and data collection to determine that project is progressing according to budget• Alignment of the business Units• The control of deliverables and timeline of the projects• Content management and production control• 430 exercise videos has been done in less than 3 months• 167 nutritions documents delivered to management team before due date Show less