Kiumars Davoudi

Experience

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  Mayfair Intercontinental Hotel

  Jun 2000 - Sept 2000

  Floor Porter

  Floor Porter in Housekeeping department at the Mayfair Intercontinental Hotel, 5 star. Responsible forthe proper maintenance of rooms, halls and other areas of the hotel on several floors. Responsible formanaging requests from guests and responsible for the work of the operators was carried out, as required by the rules of the company.

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  I.E.S. Duque de Rivas

  Oct 2001 - Jul 2002

  IT Trainer

  IT Trainer. Programming fundamentals, basic and advanced office, Internet browsers, email, hardware, building and repairing PC's.

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  UNI2 (France Telecom)

  Jan 2002 - Mar 2003

  Sales Team Leader

  Sales team leader for UNI2 (France Telecom).Training and motivating a team of 15 commercials for the formalization of personal and businesses contracts.

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  SINDER S.L.

  Jan 2003 - May 2005

  Administrative Assistant

  Administrative Assistant dedicated to foreign trade an Sinder SL.Attracting new customers and suppliers. Order Tracking.

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  IBM

  Jan 2005 - Jan 2014

  3rd level support.Dispatcher of 30 3rd level technicians.Responsible for server management equipment and networking teams to improve operations and workflow. Daily review of incident management, quality of solution, documentation and monitoring of service level agreements under contract, also part of the management group of servers, users administration on native AD 2000, 2003, 2008 policies security and Group Policy objects, Exchange administration, management of Veritas backup policies (installation, configuration and maintenance work on migration of servers), implementation of the migration of Symantec Backup Exec for Windows Server, installation and administration Centralized Console Symantec Backup Exec for Windows Server (CASO). NTBackup (configuration and scheduling unattended), Backup and restore manager.Management, administration and maintenance of over 1500 servers, including clusters for load balancing and fault tolerance. Deployment of VMware virtualization infrastructure.Leading and deploying Quest and Citrix XenDesktop VDI enviroments, including thin clients.Leading and publishing applications using XenApp. Desing of Citrix XenApp farms. Edgesight for load testing.High availability services. Incident management, strong SLA's of 4 and 8 hours, responsibilities and tasks of technical on-site and via remote. Administration, configuration and support of network services (DHCP, DNS, Print, etc..). Responsible for critical events and various projects (Virtualization, implementation of WSUS, Active Directory, opening new sites,...)IBM hardware support, recovery from damaged disks and file servers reengineering. Building review and correct procedures and documentation to Technical Systems, help desk and command centers. Management Console and desing Symantec Antivirus (install, update signatures, reports, etc)Management and monitoring of changes, requests, incidents and problems.KPI's, reports and communication with the client. Mostrar menos Distribution of the help desk tasks, generating end-user procedures and management of SLAs(service level agreements) with customers. English telephone support to customers of large companies worldwide. Hardware and software support. Incident Management in CRM, Remedy, Clickon.Maintenance of IBM, HP and Dell computers. Reporting to Management and Back Office, Point to Point Connections, Backup Applications, network monitoring LAN and WAN. Solving incidents on client computers on first and second level. User management in Active Directory. Incident resolution of end user application.Scaling and tracking changes, incidents and problems. Mostrar menos

  • IT Specialist

    Jul 2007 - Jan 2014

  • Firs and Second Level Help Desk Tecnician.

    Jan 2005 - Jul 2007
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  Hewlett Packard Enterprise

  Jan 2014 - May 2015

  Citrix Engineer and 3rd Level Support

  Responsibilities Citrix Engineer and 3rd Level Support Responsible of more than 400 Citrix Servers, including Virtual and Physical servers. Global management and administration of Citrix 4, 4.5, 6, 6.5 and 7.6 along with architectural oversight delivering a 24x7x365 environment Design and Migration of Citrix Environments Provide technical guidance to junior team members Documentation of new processes and general updates to keep content current Incident, Problem and Change Management. Skills Used Citrix Presentation Server 4, 4.5 XenApp 6, XenApp 6.5, XenDesktop 7.6 Citrix Web Interface, Citrix Edgesight Microsoft Windows 2012, 2008, 2003, 2000 VMware, vSphere Client PowerShell, BAT, CMD and VBS ITIL Mostrar menos

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  Tecnocom

  May 2015 - Sept 2015

  Citrix Engineer and Consultant for Repsol

  Engineering Citrix XenApp and XenDesktop Solutions.Citrix consultant. Transformation and consolidation project for Repsol and Talisman

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  Ozona Consulting

  Sept 2015 - now

  Citrix Engineer and Consultant

  Engineering Citrix XenApp and XenDesktop in big Accounts.International projects.Citrix Training to IT departments.Member of Citrix Architect Team.Skills Used:Citrix XenApp and XenDesktop, Citrix Virtual Apps and Desktops.Control up, VMware vSphere client and App VolumesFSlogix, Windows Server.