Michelle Kistler, MPS

Experience

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  Jamba Juice

  Apr 2007 - Jan 2010

  Lead, Training Mentor, Team Memeber

  - Managed shifts seamlessly through: scheduling, inventory, daily deposits, delegating tasks, and customer service- Interviewed, hired, oriented, trained, and terminated employees- Analyzed internal communication and recommended innovative ideas to communicate and improve store performance- Interacted with District and General Managers to empower employees and improve store performance- Assisted with opening of new store and training of approximately 20 new hires

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  Federal Reserve Bank of Chicago

  Jan 2011 - May 2011

  Public Affairs Intern

  - Planned and organized regional financial literacy campaign- Managed and marketed Money Smart Week internally for more than 1,000 employees- Established and cultivated campaign partners and improved customer relations with more than 300 partners- Developed, evaluated, and edited print and web-based materials- Collected media and data for annual report while reviewing and assessing impact of Money Smart Week- Planned and executed Money Smart Week event at Columbia University.

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  Dordt College

  Jul 2011 - May 2013

  Admissions Counselor

  - Managed recruiting efforts for a nine state territory of more than 5,000 students- Communicated and corresponded with prospective students, families and high school professionals- Strengthened alumni relations to assist in current and future recruitment goals- Projected an enrollment forecast- Supervised work-study students and delegated work to them- Organized special recruiting events- Reviewed and evaluated scholarship applications and reference forms and awarded scholarships- Served on various projects and taskforces to improve process internally- Coordinated multiple trips and meetings with prospective students, families, schools and college constituents- Generated reports using multiple databases- Advised and provided support for students in their academic endeavors- Designed and developed recruitment strategies- Represented and guided prospective students and families as part of a dynamic Campus Visit Day program Show less

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  Living Water Community Church -- Orange City, IA

  Aug 2012 - Apr 2013

  Music Consultant

  - Evaluated and analyzed potential strategies for effective program redesign- Developed team survey and analyzed data to recommend proposal- Presented analyzed survey data and redesign proposal to church leaders and members

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  Northwestern Mutual

  Aug 2013 - Nov 2016

  - Managed all aspects of internal communication - Identified new philanthropic opportunities- Facilitated all philanthropic initiatives for the organization- Coordinated public relations opportunities- Trained and consulted new advisors and team members on Marketing and Communications practices - Planned and facilitated client-facing marketing events - Coordinated all aspects of monthly Career Day event for candidates- Managed and monitored recruiting database, calendars, and all candidate files within the Network Office- Developed and evaluated print materials including: Recruitment Development Guide and Career Day Guide - Organized, managed, and coordinated the office of a Financial Representative- Prepared and assembled reports and presentations to be utilized with client sales and reviews- Monitored and managed practice by prioritizing tasks including daily status reports and client relations

  • Communications Coordinator

    May 2015 - Nov 2016

  • Recruiting Coordinator

    Oct 2014 - Jun 2015

  • Office Manager

    Aug 2013 - Oct 2014
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  Centennial State Financial

  Nov 2016 - Dec 2018

  - Led recruiting and contracting efforts, driving operational excellence and ensuring top-tier talent acquisition to support organizational growth- Developed strategic relationships across key networks and markets, expanding business opportunities and enhancing engagement- Contributed to the expansion of the firm’s strategic growth plan as a consultant to the Executive Team, driving initiatives aligned with business objectives- Built a high-quality talent pipeline by generating and interviewing top candidates Show less

  • Relationship Director

    Oct 2018 - Dec 2018

  • Sr. Talent Acquistion Consultant

    Sept 2017 - Oct 2018

  • Recruiter

    Nov 2016 - Dec 2017
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  Kistler Vocal Studio

  Sept 2017 - now

  Vocal Coach & Artist

  - Founded and operates a successful vocal studio managing business development, marketing, and finance- Prospects and cultivates collaborative relationships with churches, ministries, schools, and musicians- Developed and facilitates Master Training Class for vocalists, musicians, and other leaders in worship

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  Pitch Perfect Communications

  Jan 2019 - Jan 2021

  Chief Development Officer (CDO)

  - Created original competency-based curriculum for driving cohesive and cogent measurable outcomes for clients- Provided coaching and mentorship on sales techniques to contractors and clients- Developed and managed all aspects of strategic communication and marketing plan- Led strategic communication and marketing plans to drive business growth

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  Cherry Hills Community Church

  Jun 2021 - Mar 2023

  Student Ministry Operations

  - Orchestrated 50+ event-based projects annually, driving execution of short-, mid-, and long-term initiatives while collaborating with cross-functional stakeholders and volunteers to ensure alignment and success- Cultivated and deepened strategic partnerships through proactive communication, active listening, and actionable feedback, maintaining focus on key milestones and performance metrics- Owned end-to-end database management and optimized event operations for Student Ministry Team by leveraging Pushpay software to streamline processes and enhance data accuracy- Boosted volunteer recruitment and retention by implementing targeted outreach strategies and delivering impactful training programs, driving engagement and community growth Show less

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  Pushpay

  Mar 2023 - now

  - Achieved 135% of renewal targets by driving account retention through tailored solutions and implementing a scalable, repeatable process- Led 50+ annual renewals with 96% committing to multi-year term commitments, ensuring long-term customer value and predictable revenue- Managed a diverse book of business of 120+ Enterprise and Strategic customers, delivering high-touch engagement and maximizing retention- Collaborated with Go-to-Market leaders to revamp the Customer Journey, Playbooks, and Success Plans, driving initiatives that enhanced customer outcomes and satisfaction- Pioneered a pilot offboarding program from Implementation, accelerating product adoption and ensuring a seamless handoff to success management- Acted as a trusted advisor, proactively resolving challenges, advocating for customer needs, and delivering solutions that increased customer loyalty and retention Show less - Managed 20+ simultaneous SaaS onboarding projects for mid-enterprise customers, achieving a 50-day average for implementation completion (20 days ahead of goal)- Led 30+ simultaneous SaaS onboarding projects for mid-market to strategic customers, achieving a 50-day average implementation timeline—20 days ahead of target by driving operational efficiency and cross-functional alignment- Delivered exceptional customer experiences, earning a personal NPS score of 9 through proactive engagement and a customer-first approach- Accelerated high-touch, speed-to-value with an average of 17.6 days from Kick off to Giving Link Online- Drove product adoption and retention through strategic engagement initiatives, leveraging change managements strategies to maximize customer success and long-term value- Executed proactive account reviews and developed tailored strategies to demonstrate ongoing value, strengthen relationships, and maximize customer investment outcomes Show less

  • Customer Success Manager, Enterprise

    Apr 2024 - now

  • Enterprise Implementation Specialist

    Mar 2023 - Apr 2024