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Jatinderdeep Kaur

Jatinderdeep Kaur

Customer Service Representative

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  • Timeline

  • About me

    A recent graduate with Master of Information Technology looking for learning and growth opportunities

  • Education

    • Performance Education, Sydney

      2018 - 2019
      Professional Year Program Information Technology

      Key Subjects: Australian Business Culture and Environment, Professional Business Writing, Cross-Cultural Communication and 12-week industry placement

    • Charles Sturt University

      2016 - 2018
      Master's degree Information Technology

      Activities and Societies: Student discipline leader UNIVERSITY PROJECTSChallenges and impact of Security issues in Multi-tenancy: Cloud Computing Charles Sturt University, Sydney Nov 2017Objective: To research, evaluate and provide recommendations to various issues in cloud computing under multi-tenancy Tools: Internationally approved journalDuties: Conducted research and managed this project by finding a solution for security issues… Show more UNIVERSITY PROJECTSChallenges and impact of Security issues in Multi-tenancy: Cloud Computing Charles Sturt University, Sydney Nov 2017Objective: To research, evaluate and provide recommendations to various issues in cloud computing under multi-tenancy Tools: Internationally approved journalDuties: Conducted research and managed this project by finding a solution for security issues in multi-tenancy and complete within the given time.Result: Cloud Intelligent Agents were used in a multi-tenancy environment which satisfied many of the required factors to provide better security, more privacy, integrity and availability of data. Show less

    • Guru Nanak Dev University

      2013 - 2015
      Master's degree Information Technology Distinction Average

    • Guru Nanak Dev University

      2010 - 2013
      Bachelor's degree Computer Programming, Specific Applications Distinction Average

      Activities and Societies: Student Leader

  • Experience

    • The Cheesecake Shop

      Nov 2016 - Sept 2018
      Customer Service Representative

      Responsibilities• Provided high-level customer service by assisting customers with product selection • Responsible for accurate cash handling in excess of $3,000 per day• Worked independently and managed a schedule for daily products with strong time-management skills • Demonstrated excellent sales and customer service skills in a busy, highly competitive sales environment

    • Charles Sturt University

      Jul 2017 - Jun 2018
      Volunteer Work

      Provide academic advice to students on course related issues in a timely mannerProvide course information to the students

    • Coles Express

      Mar 2019 - Feb 2020
      Customer Service Associate

    • TimeTECH

      Mar 2019 - May 2019
      Internship Trainee

    • ToXSL Technologies Pvt Ltd

      Apr 2021 - Aug 2021
      Internship Trainee

      LearningLearned basics of networking Linux system (commands, web server, containers)Devops tools such as Ansible, Nagios, Jenkins, Kubernetes, git, git lab ,GitHub, Chef CI/CD pipelinesBasic knowledge of python language Basic knowledge of AWS

    • Artworldwebsolutions

      Aug 2021 - Feb 2022
      Linux Administrator

  • Licenses & Certifications

    • Cisco Certified Network Associate Security (CCNA)

      Charles Sturt University
      Jun 2021