Charles Johnson

Experience

• 

  Taishin Complete Care

  Sept 1985 - Feb 2018

  Martial Arts Instructor

  Highly qualified martial arts instructor with many skills and ability to provide quality, personalized programs to accomplish your goals for total mind and body development.Teaching Experience 2002-2003 Program Director of Karate -Raleigh Institute of Martial Arts 2001 Cardio kickboxing Instructor - Raleigh Institute of Martial Arts 2000-2001 Chief Instructor - American Samurai, Cary.NC 1992-1995 Chief Karate Instructor Martial Arts Center, Raleigh, NC 1984-1987 Instructor - Bill McDonald School of Karate, Greenville, NC 1983-1986 President and Coach East Carolina Karate Club Additional Training Experience Trained in Muay Thai kickboxing under John Reese, Scott Francis and Wes Claudel. Trained in Wing Chun with James Widmar, San Soo kung fu with Ken Halbum and Tai chi Chuan with Robert Yang and Kim Balt. 38 years of fitness training and coaching including weight training, yoga and meditation. Competition Experience 2002 NC State Qualifier 1ST place fighting, 1ST place forms 2000 and 2001 NC State Qualifier 1ST place fighting, 2nd place forms Various medals USA karate Federation sanctioned events (recognized member US Olympic committee) 1992 NC State Qualifier US karate Association 1ST place fighting, 2ND place forms 1982-1990 Numerous 1st, 2nd, 3rd placing in regional open tournaments 1982-1986 Professional Karate Association kickboxing record of 5 wins, 2 loses 1980.1982 Qualified to State Wrestling finalsSpecialties: Rank Certifications 4th Degree Black Belt - Seikukan Karate3rd Degree Black Belt - Shotokan Karate. 3rd Degree Black Belt - Goju-ryu 2nd Degree BlackBelt - Goju-Shorin Assistant Instructor - Muay Thai Kickboxing Show less

• 

  KERR DRUGS/ECKERDS

  May 1992 - May 1998

  STORE MANAGER

  Responsible for daily operations of stores with 2 to 8 million in annual sales, including hiring, scheduling and training 65 or more associates to staff photo, image accents, at your service, bath and body, and front end departments. Analyzed sales and placed yearly seasonal orders to maximize profits. Successfully implemented new systems and human resource procedures involved in Thrift Drug merger with Kerr. Trained management, floor, and pharmacy staff in new methods and responsibilities. Completed training courses in personnel management, customer satisfaction, cultural sensitivity, sexual harassment, loss prevention and communication skills. Coordinated with direct vendors to implement new food and cooler programs, including ordering, product placement, special promotions, and vendor returns. Managed installation of point of sale computer system for district. Performed hardware and software installation as well as training management, floor and pharmacy personnel in new systems. Provided on call help desk support. Completed Kerr Management Training Program, including modules covering operations, loss prevention, human resource and visual merchandising, with 96% score. Show less

• 

  MUSEUM COMPANY

  May 1998 - Jun 2003

  STORE MANAGER

  Managed all aspects of profit and loss for $1.2M high-end specialty retail store. Increased annual sales by 5% for three consecutive years. Reduced shrink by 1.6%. Coordinated cross promotions with North Carolina Museum of Art. Achieved perfect scores on official White Glove store inspections.Successfully recruited and trained highly professional sales staff. Trained all associates in product knowledge, visual merchandising, sales techniques, and sales projections to maximize customer service and achieve sales goals. Developed several associates from temporary seasonal level to skilled management positions. Member of New Store Opening Team. Set fixtures, visual displays, and point of sale systems for stores in Miami, Tampa, and King of Prussia. Trained new staff in Museum Company standards and procedures. Opened and supervised three seasonal stores located in Charlotte and Greensboro. Set merchandise to Museum Company standards using existing fixtures and props. Hired and trained management staff. Show less

• 

  Patient Care Professionals

  Oct 2005 - Jul 2006

  MARKETER

  Marketed the services of home health care agencies to hospitals, nursing homes, retirement villages and local medical offices. Coordinate joint promotions for health fairs and retirement centers presenting lectures, senior exercise programs and health screenings. Plan and execute events for hospital social workers and discharge staff to present the services available from Physician Home Services and Patient Care Professionals.

• 

  HOME TEAM TMG LLC

  Jul 2006 - Jan 2007

  FIELD SUPERVISOR

  Field supervision of nursing assistants and certified nursing assistants to ensure highest quality of patient care. Performed home visits with patients and their care providers to ensure that care plans were compliant with state Medicaid regulations and met the patient's needs. Supervised and trained care providers in the field to ensure company guidelines for patient care were understood and followed. I was on call 24/7 to trouble shoot problems and handle staffing issues. Filled in and performed home care services for patients when needed.Office Management including recruitment, training and scheduling of home health care aides. Responsible for maintaining adherence to Medicaid requirements, including filing reports with the Department of Health and Senior Services and maintaining updated patient files. Coordinated with state social workers when changes to patient care plans were required. Marketed services to other agencies, physician offices, trust officers. Show less

• 

  Veterans Home Care LLC

  Jan 2007 - now

  VetAssist Program Specialist

  Veterans Home Care: Vet Assist Program Specialist, Level 3Saint Louis, MO. April 2020–Present.Responsible for completion and submission of pension applications to the Dept of Veterans Affairs. Duties include training and direction of field staff to ensure correct documentation is collected and submitted to the VA. Training and support is also provided to office staff. A detailed review of our client’s income and finances is required to insure compliance with VA requirements for entitlement. Top priority is to overcome any obstacles to completing an application under the VA “Fully Developed Claim” program.Veterans Home Care: Enrollment ManagerSaint Louis, MO. February 2018-April 2020.Helped start-up new enrollment group for Veterans Home Care. This national call center handles incoming referrals from referral sources such as home care agencies, social workers, medical clinics, individuals and other organizations. I managed workflow, customer service issues and ensure that company guidelines are followed accurately. Veterans Home Care: Pre-Development Supervisor Saint Louis, MO. January2007 –February2018.Ensure that client files meet Veterans Administration requirements before submitting files to pension centers. Responsible for interfacing with client’s doctors, ensuring that accurate medical records are sent with application along with pertinent data for VA approval. Responsible for obtaining and documenting accurate military records, as well as collecting and reviewing financial records to ensure they meet VA standards. Supervised a staff of 5 full time associates as well as field managers in multiple states.Created inter-office process to manage status of client files and ensure their completion. Use HotDocs, Excel, Microsoft Word, and Access spreadsheets to tract progress of client files. Scan files for electronic storage; submitted agency referrals for start of service for new clients. Show less