Sudipta Aich

Sudipta Aich

Senior Customer Service Associate

Followers of Sudipta Aich1000 followers
location of Sudipta AichKolkata, West Bengal, India

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  • Timeline

  • About me

    Learning and Development Manager driving strategic L&D initiatives at iMerit Technology

  • Education

    • University of Calcutta

      2007 - 2010
      Bachelor of Commerce (B.Com.) Accounting
  • Experience

    • Accenture in India

      Dec 2012 - Oct 2013
      Senior Customer Service Associate

      Debt Collector. Handling the financials of American Customers regarding their debts.

    • SterlingBackcheck

      Nov 2013 - Apr 2015
      Senior Client Service Representative

      Handling emails and calls of clients regarding background checks and their invoices etc.

    • GENPACT

      Jun 2015 - Jul 2016
      Senior Process Associate

      Handling Finance and Accounts as a General Ledger Analyst.

    • IMerit Technology

      Oct 2016 - now

      Managing the Autonomous Mobility Operations for Commuter Vision Operational works as Senior Manager L&D. Responsible for driving strategic L&D Initiatives at a domain or function level. Taking strong operational initiatives to actively achieve the organisational goals. Experienced in Core Accounting with multiple years of Accounts Payable Experience with Invoices Processing, Payment Processing and Reconciliations. Rich customer service experience with multiple international BPO and KPO within the overall service experience. Show less

      • Learning and Development Manager

        Oct 2016 - now
      • Assistant Manager

        May 2020 - Nov 2021
      • Team Lead

        Oct 2016 - May 2020
  • Licenses & Certifications