Stephen Klementowski

Experience

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  SpartanNash

  May 2005 - Aug 2014

  Full line and P&L responsibility for a high-volume store with annual sales volume of US$25M and15 employees. Directed store process improvement and cost reduction across field leadership, merchandising, finance management, operations, marketing and HR● Advanced the strategic direction by ensuring day-to-day operations run smoothly, consistently ranked in the top 10% most profitable and effective store in the region● Leveraged market data, competitive insights and website analytics to increase store profitability and turned around underperforming departments● Attracted, recruited and retained 5 high-producing department and sales leaders. Developed succession, training plans to build a strong bench for critical roles and reduce turnover rate by 40%● Collaborated with regional leaders, district manager, business partners and regional counterparts to optimize volume by location in conjunction with the merchandise initiatives and brand strategies● Consistently exceeded KPIs, delivering positive store growth by focusing on loss prevention, inventory management and sales plans while delivering training as needed across the territory Show less Full line and P&L responsibility for a high-volume store with annual sales volume of $20M and 4 employees. Directed store process improvement and cost reduction across field leadership, merchandising, finance management, operations, marketing and HR● Advanced the strategic direction by ensuring day-to-day operations run smoothly, consistently ranked in the top 10% most profitable and effective store in the region● Leveraged market data, competitive insights and website analytics to increase store profitability and turned around underperforming departments● Attracted, recruited and retained 3 high-producing department and sales leaders. Developed succession, training plans to build a strong bench for critical roles and reduce turnover rate by 40%● Collaborated with regional leaders, district manager, business partners and regional counterparts to optimize volume by location in conjunction with the merchandise initiatives and brand strategies● Consistently exceeded KPIs, delivering positive store growth by focusing on loss prevention, inventory management and sales plans while delivering training as needed across the territory Show less Full line and P&L responsibility for a high-volume store with annual sales volume of US$25M and15 employees. Directed store process improvement and cost reduction across field leadership, merchandising, finance management, operations, marketing and HR● Advanced the strategic direction by ensuring day-to-day operations run smoothly, consistently ranked in the top 10% most profitable and effective store in the region● Leveraged market data, competitive insights and website analytics to increase store profitability and turned around underperforming departments● Collaborated with regional leaders, district manager, business partners and regional counterparts to optimize volume by location in conjunction with the merchandise initiatives and brand strategies● Consistently exceeded KPIs, delivering positive store growth by focusing on loss prevention, inventory management and sales plans while delivering training as needed across the territory Show less

  • Center Store Manager

    Jun 2013 - Aug 2014

  • General Merchandise Manager/Health and Beauty Manager

    May 2010 - Jun 2013

  • Grocery Clerk

    May 2005 - May 2010
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  The Art of Shaving

  Jul 2014 - Mar 2018

  Responsible for sales and operations of a premium men's grooming shop with business scope of US $.75M and 4 employees. Reengineered management methods which streamlined operations and increased sales. Conducted ongoing analyzes to evaluate the efficiency, quality and productivity of the store.● Increased revenue in new business 15% since joining the company, leveraging strong listening, presentation and closing skills to quickly identify leads and optimize sale results● Created a strong, sustainable client base for the store. Maintained personal client base representing 50% of store volume● Evaluated performance data to improve retail processes and procedures, resulting in sales growth and near-100% customer satisfaction rate● Built a culture of performance and strategies to generate bench from within through recruitment, selection, onboarding, training, counseling, coaching, management, appraisal, and discipline of the team● Drove 100% compliance and standards with processes, policies, tools and metrics to enhance customer experience and increased store performance and productivity by 60% Show less Responsible for sales and operations of a premium men's grooming shop with business scope of US $.75M. Reengineered management methods which streamlined operations and increased sales. Conducted ongoing analyzes to evaluate the efficiency, quality and productivity of the store.● Increased revenue in new business 15% since joining the company, leveraging strong listening, presentation and closing skills to quickly identify leads and optimize sale results● Created a strong, sustainable client base for the store. Maintained personal client base representing 35% of store volume● Evaluated performance data to improve retail processes and procedures, resulting in sales growth and near-100% customer satisfaction rate● Drove 100% compliance and standards with processes, policies, tools and metrics to enhance customer experience and increased store performance and productivity by 60% Show less

  • Store Manager

    Nov 2015 - Mar 2018

  • Shaving Consultant

    Jul 2014 - Nov 2015
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  GameStop

  Jun 2018 - Sept 2022

  Store Leader Mentor

  Accountable for sales and operations of a leading video game retailer with business scope of US $1M plus. Implemented strategic measures to drive profitability, and to develop management. Shepard results based on analytics of business through proven methods.• Increased profitability across multi-channel avenues with procedures that amplified sales throughout multiple storefronts.• Built a culture of performance and strategies to generate bench from within through recruitment, selection, onboarding, training, counseling, coaching, management, appraisal, and discipline of the team• Drove 100% compliance and standards with processes, policies, tools and metrics to enhance customer experience and increased store performance and productivity by 60%• Collaborated with regional leaders, district manager, business partners and regional counterparts to optimize volume by location in conjunction with the merchandise initiatives and brand strategies• Leveraged market data, competitive insights and website analytics to increase store profitability and turned around underperforming departments Show less

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  Fifth Third Bank

  Sept 2022 - now

  Personal Banker 2