Pawan Susundre

Experience

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  JD College of Engineering, Khandala

  Jun 2016 - Aug 2019

  Professor

  Teaching experience in Electrical Power Systems and Electrical Power generation. Guiding and mentoring Students with technical support and expertise in subject knowledge.

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  Altius Customer Services Pvt Ltd

  Aug 2019 - Mar 2021

  Customer Service Associate

  Executive in Risk and Support Management. Customer Service Level 2 support • Leading a team of 10-15 agents.• People, Process & Performance Management.• Sustaining team’s performance in terms of Quality, Cross Selling, Attendance, AHT, Schedule.• Monitoring of calls & provide positive & constructive feedback on a periodic basis.• Identify under achievers & provide additional guidance & coaching.• Attending call calibration sessions to understand the client monitoring perspective.• Inventory Management & Workforce Management. Show less

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  HCLTech

  Apr 2021 - Sept 2022

  Technical Analyst

  Technical Support at Biogen.Working in SNOW.Creating Incidents and tickets. Working On Amazon Workspaces.Office 365 applications. ServiceNow portal. Okta portal.Live help now portal. Handling Chats, Email and tickets. Efficient working on Microsoft Outlook. Creating MS teams meetings. Working on MS teams application. Handling of Tech support and management. Following and maintaining AHT, CSAT And SLA.Solving Mac tech problems.Tech support via Chat, phone calls and Tickets.Avaya software.Solving Tech support queries.SCCM and Desktop Glo queries. Show less

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  Company 3

  Aug 2022 - now

  Senior Analyst