Rajni Sinha

Experience

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  IndiaMART InterMESH Limited

  Jul 2014 - Aug 2016

  Senior Executive- Business Delievery

  • Managing accounts of high valued customers of the organization.• Negotiating mutually profitable business plans with clients for growing existing accounts.• Providing pre and post sales technical support to the client as well as other technical consultations.• Being a central point of information for business relationship related matters.• Identifying, acquiring, developing and maintaining customer relationships.• Delivering excellent customer service.• Processing a high volume of daily phone calls and email from customers.• Coming up with ideas to improve customer relationships.• Planning projects and activities systematically in line with business priorities.• Maintaining up to date knowledge of competitor activity, products and services.• Attending and contributing at sales meetings.• Measuring customer satisfaction levels.• Answering product related questions from customers.• Keeping in touch with customers through personal visits, telephone calls and correspondence.• Creating cross sell and up sell opportunities.• Taking on complex customer issues and resolving them. Show less

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  Zimble

  Jul 2020 - now

  Manager - Sales & Operations