Manish Sakpal

Experience

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  Contests2win India Pvt. Ltd.

  May 1998 - Jun 2000

  Webmaster and Developer

  Development of customized Web solutions

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  Deepraj Marine Systems Pvt. Ltd.

  Jul 2000 - Aug 2002

  Lead Analyst and Developer

  Online body shopping web portal targeted for mariners. www.jobships.com is a vital forum where both recruiters and those who wish to be recruited can meet.• Designed & developed the interfaces to manage the entire application from desktop• Was responsible for designing, developing, hosting the entire site.

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  Resonance Innovative Technologies Ltd.

  Aug 2002 - Feb 2003

  Technology Analyst and Developer

  Primarily focused on process automation.to automate processes for -Dialer Management system, Standard call center management reporting system and Quality Compliance Modules

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  Webify-Services

  Mar 2003 - May 2005

  Programming Analyst

  Leading the technical support team servicing business queries I was accountable for ensuring high quality of support specialist knowledge and service delivery, managing escalation of complex technical issues for customers and Provides end-user support for the department's user

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  ICICI Lombard

  May 2005 - Feb 2008

  Project Leader

  I was responsible for executing the development of Data Warehouse and other sub systems, successfully implemented multiple analytical applications and a comprehensive Business Performance Management (BPM) solution thereby giving tactical insight by identifying trends and behaviorsResults:• Implemented Business Performance Management (BPM) solution that integrates data from varied data sources across different sub-systems to analyze information and track performance.• Business Analytics - Analytical reporting catering to all the retail and corporate products which are been serviced by ICICI Lombard. For URR, NEP, Claim Ration calculation, GWP, NWP. Thereby helping in decision making & portfolio analysis• Document Management System - Platform for creating, managing, and archiving large volumes of documents and contents. DMS handles Scanned Document Images, Electronic Documents, Emails and Electronic Data Output from other applications with equal efficiency and ease Further it provides enterprise with a paperless office and enable image-based processing• Enterprise Application Integration (EAI) - integrated the existing system through Integration tool BizTalk 2004. EAI was implemented between all OLTP application and CRM, where CRM was the centralized repository for all policy, customer data from all OLTP systems, achieved the following goalso Unified Customer View, Real time Policy Search thereby increasing the efficiency in servicing the customerso Customer, Policy flow from OLTP Systems on a real time basis Show less

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  Majesco

  Feb 2008 - May 2022

  Director, Delivery Management

  •As a member of the Delivery Leadership group, owning P&L accountability for a Portfolio of concurrent product implementations from contracts, requirements until post-production support •Large Majesco P&C Suite implementations in Cloud (SaaS) model - Policy, Billing, Claims, data warehouse, Analytics / MIS & Billing data conversion•Expertise in SI partner/sub-con model strategic execution spanning multi-geographic delivery•Driving alignment with Sr.customer management on program lifecycle roadmap for OOTB product v’s custom implementation•Implemented large projects (> 100K manhours) as well as fast track OOTB implementation (6 months) on Cloud (SaaS)•Successfully accomplished 2 Insurance Suite and 4 standalone Billing Go Lives, achieved timely Go Live•Spearheaded legacy data accounting to 800M DWP along with 177K policy term for the billing suite of products•Consistently delivered upside on revenue growth and constantly achieved 5% to 22% upside on gross margins against the target•Enhancing CXO level customer satisfaction via aligning delivery to vision, program goals. Driving CXO executive-level program reviews & steering meetings•Participate in business development initiatives including gap analysis, project scoping, estimation, strategy, proposal development and consistently exceeding margin targets•Managed the implementation of multiple data warehousing initiative within Majesco for Microsoft Online Services Division.•Implemented business intelligence solution to analyze the monetization of Microsoft display advertising properties.•Responsible for delivery of multiple projects for MSN-Finance that generated over $14m in revenues.•Consolidate disparate reporting systems to single reporting platform for MS OSD Finance division, FDM application has topped the NSAT survey rating for the year 2012•Designed & build the centralized portal for all the Business operational activity across the finance application that were been managed in house Show less