Anna Semochkina

Experience

• 

  Moscow college of railway transport

  Jan 2003 - Oct 2004

  Assistant To The Dean

  - preparing documentation for classes, - liaising with students,- database.

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  Стройпроектиндустрия

  Jun 2005 - Dec 2005

  Secretary

  - dealing with financial documentation, - general office work ( e-mail, bills, etc).

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  Dayland

  Jan 2006 - Sept 2006

  Assistant to the Manager

  - preparing documentation for consulates, - medical insurance, - gathering information in various consulates depends on specificity of visa department, - assistance to the manager in correspondence with foreign partners, -organizing visa information.

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  Zelenski Corporate Travel Solutions-Egencia Russia

  Oct 2006 - Oct 2007

  Visa consultant

  - collecting and processing documents for consulates, - gathering information in various consulates depends on specificity of visa department, -dealing with clients, - medical insurance.

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  ECC Thailand

  Oct 2007 - Aug 2008

  English Language Teacher

  teaching General English from Beginner to Advanced level private and in groups (up to 12 students)

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  Bali estate

  Jan 2009 - Jan 2012

  Real Estate Consultant

  real estate manager in Bali, Indonesia- short and long term rent of luxury property in Bali, Indonesia

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  Viana Tour

  Jan 2010 - Oct 2015

  General Director/Owner

  - Organization of staying Russian tourist in Colombia and Colombian tourists in Russia (booking hotels, translation, booking air tickets) - Representing the company in fairs and meets of tour operators- Organization and booking tourists packages to Russia and Latin America- Dealing with clients (from backpackers to VIP) - Coordinated with clients gathered all necessary information for travel and recommended appropriate plans - Planned itineraries for clients and prepared an estimated cost for same. - Managed all financial transactions, collected payments and maintained necessary records. - Providing a personal customer service, making every customer feel special. - Tour guide.-Emergencies resolving (during the work time and out of it). Show less

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  Freelance

  Jan 2010 - Sept 2015

  Freelance Interpreter

  Переводчик на различных мероприятиях, включая Mineria 2012 la feria, interpreter from/to English/Spanish/Russian in different exhibitions, events, private etc

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  POLICIA NACIONAL DE COLOMBIA

  Oct 2013 - Mar 2014

  Russian/english language teacher

  Russian language teacher in a group (project work, intensive course)

• 

  Travel Designers Russia

  Feb 2016 - Feb 2018

  Travel Designer

  - Consultation- Travel design- Full travel support (reservation, payments, visa support etc) - Emergencies resolving (during the work time and out of it)- Schedule planning

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  Freelance

  Feb 2018 - Mar 2020

  Team leader/travel coordinator

  - Consultation- Travel design- Full travel support (reservation, payments, visa support etc) - business development manager for tour Operator- Represent the company in fairs and meets of tour operators- Emergencies resolving (during the work time and out of it)- Team leader mostly in the USA, Canada and Europe (small groups up to 8 pax )- Making trip budget- Schedule planning

• 

  Aspire Lifestyles

  Mar 2019 - Oct 2021

  Senior Lifestyle Concierge/ travel coordinator

  - Communicating with clients via chat, phone, e-mail, receiving clients' requests- Full travel support- Travel design(tailor-made trips) - Full concierge service to premium level clients (from order flowers to more complex requests)- Organising business and personal trips- Hotel reservation around the world- Flight reservation- Searching and analysing information in luxury lifestyle segment- Emergency resolving problem (during travel)- Identifying most suitable as well as best quality service with reasonable possible rates.- Ensure client satisfaction by personally visiting the partnering hotels and tourist sites- Analysing the feedback received from the customers- Representing the company in meets of tour operators Show less

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  Private Family Office

  Oct 2021 - Dec 2021

  Travel coordinator / Lifestyle Manager

  working for one family:- Finding unique activities around the world,- Reservation of accommodation around the world,- lifestyle manager- organisation of lifestyle

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  HKPinoy Global Limited

  Mar 2022 - Aug 2022

  Recruitment Manager
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  Luxury Travel Club

  Jun 2022 - Dec 2022

  Head of Sales Department

  - Organization of staying Russian tourist in Argentina and LATAM (booking hotels, translation, booking air tickets) - Dealing with clients (mostly luxury) - Coordinated with clients gathered all necessary information for travel and recommended appropriate plans- Communicating with clients via chat, phone, e-mail, receiving clients' requests- Full travel support- Travel design(tailor-made trips)

• 

  Firebird Tours

  Jul 2023 - Dec 2023

  Destination Manager

  - Sales trips all over the world to American/Canadian market- Designing and developing tours - Making calls to new and existing clients - Assisting travelers with their travel plans over the phone and email- Quoting holidays and converting these to bookings- Offering excellent customer service- Maximizing sales and customers experience

• 

  DADA Travel Club

  Sept 2023 - May 2024

  Senior Travel Designer / Head Product Manager / Lead Customer Service Specialist

  - Creating a product from A to Z (sales plan, budget, travel route)- Searching for reliable partners- Coordination of pricing policy for the company- Development Latin American region as a product- Customer support before, during and after travel- Drawing up customer service regulations- Personnel training (regions and work process)- Client's support (B2B and B2C clients)

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  Aspera Explorations

  May 2024 - now

  Travel Designer

  - Bespoke Itinerary Design: Creating customized travel itineraries that reflect clients' unique desires and preferences.- Route Planning: Developing efficient and luxurious travel routes to ensure a seamless journey.- Hotel Reservations: Booking high-end accommodations that meet the highest standards of comfort and style.- Private Jet Arrangements: Coordinating private jet services to provide a VIP travel experience.- Exclusive Activity Coordination: Organizing rare and memorable activities tailored to individual interests.- Quality Assurance: Managing every detail of the travel experience to guarantee exceptional service and client satisfaction. Show less