Natalie M.

Experience

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  Shakopee Mdewakanton Sioux Community (SMSC)

  May 1999 - Jun 2007

  IT Manager
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  Upsher-Smith Laboratories

  Jan 2007 - Jan 2012

  IT Infrastructure Engineer/Project Manager

  Oversaw project requirements, framework conditions, progress, leading teams and providing quality, budgetary, and timeline oversight. Analyzed server systems, leading capacity planning, performance, and system lifecycle.o Developed technical, business, RFPs and review SOW for projects, while managing enterprise infrastructure (VMware, Dell EqualLog SAN, Microsoft Servers, misc. application servers.)o Researched technology solutions for annual capital planning, identifying the most competitive vendors, forecasting budgets, and recommending most cost-effective direction. Show less

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  Be The Match operated by National Marrow Donor Program

  Jan 2012 - Jan 2013

  Program Manager, Infrastructure

  Led the development and implementation of strategic project plans, collaborating cross functionally with other internal disciplines and achieving consensus across internal stakeholders.o Drove strategic planning and implementation of environments for application development.o Managed non-production, production support, and training environments, including maintenance of stable environment configurations to support project development and testing efforts, while ensuring environment capabilities met project requirements. Show less

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  JDI Contracts Inc.

  Jan 2013 - Jan 2014

  Director, Information Systems

  Drove new business development, providing clients tech solutions to reduce their operating costs and increase revenue-Managed the day-to-day IT operations of two technical staff serving over 10 clients.o Launched multiple projects, including virtualization initiatives and the development of IT frameworks for entire client business operations.o Built and maintained relationships with a network of third-party IT vendors.o Coordinated staffing, financial statements, budget administration, business plans, projects, cost modeling, and sales forecasting. Show less

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  VMware

  Jan 2014 - Jan 2018

  Sr. Technical Account Manager

  Successful leadership of teams and senior level IT leaders across multiple client engagements to guide and drive competing requests for IT projects, operations, and technical escalations. Experience with facilitating technical roadmaps that align to business priorities. Direct client technology engagements to promote, design, and develop innovative solutions to align to business priorities to IT goals and outcomes. Facilitating gap analysis to assess client vision, momentum, and control for technology solution roadmaps for management, cloud, and mobility.- Worked one-on-one with a portfolio of clients gathering business requirements and leveraging company technology and software products and services to deliver immediate benefits.- Develops strategic business relationships within client organizations including all levels of leadership within IT infrastructure, operations, architecture, and engineering teams.- Reduced customer risk by leveraging an increase in solution adoption by 25%.- Led multiple initiatives valued up to $1 million focused on accelerating the implementation of software solutions.- Saved valuable funds by reducing operational and technical support issues by 20%.- Developed client management reports providing key executives visibility into project progress, business strategy, technical enablement, roadmaps, analytical information, and industry analysis.- Recommends, and delivers technical solution projects to key client stakeholders. • Creates client management reports including executive business reviews detailing projects, business strategy, technical enablement, roadmaps, analytical information, and industry analysis creating cross-functional visibility.• Optimizes, and drives competing requests across simultaneous client engagements. • Mitigates client risk for delays and provides escalation management with technology projects and IT operations.• Recognized with an EPIC2 Achievement Award. Show less

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  TEKsystems

  Jan 2014 - Jan 2014

  Consultant, Sr. Project Manager

  Directed 20-person team focused on delivering a Network Services projects related to Corporate Real Estate Initiatives for Optum/United Health Group.- Defined project plans with clear milestones and metrics-deployed enterprise networks for large scale acquisitions and produced technical, business, and work for each project.- Oversaw one key network services integration, multi-year acquisition of over 5,000 employees as part of a larger M&A program.- Forecasted project budgets, led procurement, and prepared engagement requests, network diagrams, and technical documentation for networking infrastructure. Show less

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  Hewlett Packard Enterprise

  Mar 2018 - Jan 2019

  Solution Architect, Hybrid Cloud

  Bridging the gap between business problems and technology to deliver enterprise solutions and thought leadership that drive results for positive business outcomes for a large client base in Minnesota, North Dakota, and South Dakota.Key contributions:- Worked on multiple technical sales initiatives from $100k to over $1+ million for SLED, SMB, and large enterprise accounts- Developed technology strategy and create a vision for the underlying solutions to increase value to business outcomes such as reducing costs, gaining efficiencies, increased ROI, and overall process improvement for clients- Analysis of client IT environment in a collaboration framework to scope, design, and execute on a solution model- Achieved overall sales attainment of over 116% for the year Show less

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  Augsburg University

  Jan 2019 - now

  Adjunct Faculty

  Delivered undergraduate courses on Business Problem Solving (MIS 260) and Project Management (MIS 376), emphasizing the practical application of technology, leadership, and analytical skills.Designed and implemented course materials, assignments, and assessments that aligned with both academic and industry standards, ensuring relevance and rigor.Cultivated an interactive and collaborative classroom environment, promoting critical thinking and real-world problem-solving through case studies and hands-on projects. Show less

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  New Relic, Inc.

  Jan 2019 - Feb 2020

  Sr. Customer Success Manager

  Strategic program management of customer success and post-sales adoption for large enterprise customers, driving customer on-boarding, user adoption, and proactive account management.- Strategic leadership to provide a focused Customer Success strategy to align business outcomes with technology objectives for digital business, cloud migration, and customer user experiences- Experienced technical leadership in Application Performance Monitoring, DevOps, Cloud, and IT Infrastructure and Operations initiatives to provide expert guidance for vital workstreams- Direct all services, resources, and projects to target clients to demonstrate measurable success against goals and objectives Show less

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  HashiCorp

  Feb 2020 - May 2021

  Regional Lead, Technical Account Management

  Strategic advisor and customer success champion for global and enterprise named accounts with a portfolio of over $20M annually, leading a team of 10+ customer success specialists- Regional lead for the South and Central TAM groups providing mentorship, team training, sales reporting for regions, resource alignments to accounts, and escalation for regional sales and engineering leadership- Program management, governance, and orchestration of large-scale cloud engagements consuming HashiCorp products including Terraform and Vault integrations within multi-cloud initiatives (GCP, Azure, AWS, VMware) in diverse customer base - Lead the program management of customer success engagements and align to client product teams and programs including program planning, delivery assurance and verification, tracking and reporting, and risk and mitigation planning for accounts- Responsible for success planning and gathering requirements for customer journey then defining clear goals and objectives to break down large projects/processes Show less

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  Google

  May 2021 - Mar 2025

  Google Cloud Transformation Leader

  Directed a $20M+ multi-year cloud transformation program for a major healthcare organization, managing cross-functional teams of 40+ engineers, project managers, and stakeholders to ensure seamless integration and alignment with strategic goals.Established comprehensive governance frameworks tailored to healthcare cloud initiatives, improving resource allocation, risk mitigation, and milestone delivery.Collaborated with C-level healthcare executives to define strategic OKRs and drive patient-centric digital transformation initiatives aligned with long-term business objectives.Exceeded revenue targets by 125%, contributing to multi-million dollar sales wins by aligning technical capabilities with healthcare-specific challenges and demonstrating measurable ROI.Served as the delivery lead for Google Cloud’s largest healthcare customer, driving cloud adoption across infrastructure, security, and operations while maximizing customer value.Bridged product, engineering, sales, and services teams to deliver a unified customer experience—capturing feedback, influencing product direction, and aligning roadmaps to real-world use cases.Designed and led technical enablement programs including instructor-led training, on-demand content, and tailored learning paths, building customer maturity and platform confidence.Partnered on key sales and renewal efforts by addressing technical objections and aligning solution delivery with customer outcomes, accelerating deal velocity and account growth.Represented Google as a featured keynote and event speaker, delivering impactful presentations on AI solutions, platform roadmaps, product excellence, and technical strategy at executive forums and industry events.Facilitated executive tabletop exercises to evaluate architectural resilience, operational readiness, and leadership alignment for mission-critical healthcare cloud environments. Show less

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  Allianz Life

  Mar 2025 - now

  Sr. Program Manager, IT Transformation