Viktoria Lundqvist

Experience

• 

  Telia

  Jun 1999 - Jun 2000

  Projektanställd i Transmissionsgruppen

  • Configured and upgraded mobile networks (GSM900 och NMT450).• Participated in designing and planning for new products and developing existing products.

• 

  Verizon

  Jul 2000 - Apr 2019

  • Responsible for SLA-reporting for customers network.• Daily analysis of the network status within managemt-systems.• Capacity Management and Analysis for existing network.• Analysis of troubleshooting and delivery processes.• Creating and driving Service Improvement Plans for regions with specific needs.• Assisting customers with escalations within the providers internal troubleshooting-process and tickets.• Monthly held presentations of SLA and network status at customer-office. Show less

  • Technical Client Advocate, PMO, Major Clients

    Apr 2017 - Apr 2019

  • Global Logical Provisioning Engineer Tier3

    Jan 2004 - Apr 2017

  • Network Service Repair Engineer

    Jul 2000 - Dec 2003
• 

  Telia

  Mar 2019 - Sept 2019

  Service Manager Consultant

  • Responsible for SLA-reporting for customers network.• Analysis of troubleshooting and delivery processes.• Assisting customers with escalations within the providers internal troubleshooting-process and tickets.• Monthly held presentations of SLA and network status at customer-office.

• 

  Ascom Sweden AB

  May 2021 - now

  Solution Design Engineer