Viktoria Lundqvist

Viktoria Lundqvist

Projektanställd i Transmissionsgruppen

Followers of Viktoria Lundqvist319 followers
location of Viktoria LundqvistStockholm, Stockholm County, Sweden

Connect with Viktoria Lundqvist to Send Message

Connect

Connect with Viktoria Lundqvist to Send Message

Connect
  • Timeline

  • About me

    Engaged Service and Incident Manager

  • Education

    • IHM Business School

      2019 - 2019
      Project Management
    • Nackademin

      1998 - 2000
      Telecommunications Management
  • Experience

    • Telia

      Jun 1999 - Jun 2000
      Projektanställd i Transmissionsgruppen

      • Configured and upgraded mobile networks (GSM900 och NMT450).• Participated in designing and planning for new products and developing existing products.

    • Verizon

      Jul 2000 - Apr 2019

      • Responsible for SLA-reporting for customers network.• Daily analysis of the network status within managemt-systems.• Capacity Management and Analysis for existing network.• Analysis of troubleshooting and delivery processes.• Creating and driving Service Improvement Plans for regions with specific needs.• Assisting customers with escalations within the providers internal troubleshooting-process and tickets.• Monthly held presentations of SLA and network status at customer-office. Show less

      • Technical Client Advocate, PMO, Major Clients

        Apr 2017 - Apr 2019
      • Global Logical Provisioning Engineer Tier3

        Jan 2004 - Apr 2017
      • Network Service Repair Engineer

        Jul 2000 - Dec 2003
    • Telia

      Mar 2019 - Sept 2019
      Service Manager Consultant

      • Responsible for SLA-reporting for customers network.• Analysis of troubleshooting and delivery processes.• Assisting customers with escalations within the providers internal troubleshooting-process and tickets.• Monthly held presentations of SLA and network status at customer-office.

    • Ascom Sweden AB

      May 2021 - now
      Solution Design Engineer
  • Licenses & Certifications