Veerendra Reddy G

Experience

• 

  Inspiredge IT Solutions

  Nov 2020 - Jan 2024

  Roles and Responsibilities:• Remotely providing 24/7 technical support via call, chat, and email to customers with large VOIP networks using Cisco voice solutions, including CUCM, Unity Connection voicemail, Jabber, UCCX, UCCE, and WebEx Calling.• Configured and troubleshooted CALL MANAGER (v8.x, 9.x, 10.x, 12.5).• Troubleshooted and provided support for Cisco IPT for various clients.• Responsible for service management and incident management.• Handled major carrier calls such as ATT, Verizon, Century Link, etc., troubleshooting and testing voice circuits to determine the source of trouble.• Troubleshot SIP calls (incoming and outgoing PSTN call routing issues, One-Way Audio, Static Audio Issue).• Responsible for Moving, Adding, Changing, and Deleting extensions and IP Phones (MACD).• Managed certificates and regenerated self-signed & CA signed certificates in CUCM, CUC, IM&P & UCCX (Call Manager, Tomcat, IPsec, TVS, CAPF).• Configured DSR manually and scheduled backups from the GUI in CUCM, CUC, IM&P & UCCX.• Configured user features such as Hunt Group, Pickup Group, SHARED lines, speed dial, call forwarding, transfer, Call Park, Call pickup, Call forward all, etc.• Created Voice Mailboxes for all users and registered their IP phones with call manager as SCCP/SIP endpoints.• Configured the Message Waiting Indicator (MWI), Voicemail, Auto Attendant Management in XPG Provisioning GUI.• Uploaded and managed the MOH .wav files in CUCM and troubleshooted related incidents.• Troubleshot IP Phone registration issues.• Configured and Troubleshot Voice Interfaces: FXS, FXO, ISDN E1/T1.• Configured and Troubleshot Cisco Unity Connection and its features.• Knowledgeable in configuring all calling features in Cisco Webex Control Hub for locations.• Provided Calling Privileges using Partition and CSS as per Customer's requirements.• Configured and Troubleshot Extension Mobility, Call Hunt, Media Resources, Cisco Jabber. Show less

  • Senior Network Engineer

    Jan 2022 - Jan 2024

  • Technical Support Engineer

    Nov 2020 - Jan 2022
• 

  ConnX Inc.

  Mar 2024 - now

  Network Engineer

  • Deploying and managing Webex Calling and Webex Contact Center solutions for enterprise clients.• Creating and configuring IVR flows and scripting in Webex CC to automate call routing, queue management, and customer interactions.• Setting up SIP trunking and SBC integration for secure and reliable PSTN connectivity in Webex Calling.• Managing Webex Control Hub, handling user setup, call policies, devices, and monitoring system performance.• Troubleshooting and providing support for Webex Calling and Webex CC to ensure smooth operations.• Configuring Workforce Optimization (WFO) and Workforce Management (WFM) to improve agent performance and efficiency.• Ensuring security and compliance by setting up E911, call recording, and voice security policies.• Training users and administrators to help them effectively use Webex Calling and CC solutions.• Working with network and security teams to integrate Webex Calling with existing systems.• Developing, testing, and optimizing scripts in Webex CC to enhance automation and customer experience.• Monitoring performance with real-time dashboards and reports to track call quality, agent productivity, and customer service. Show less