Nikki Thompson, CPCU, AAI, AIC

Experience

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  New York State Senate

  Dec 2009 - Jan 2011

  Legislative Assistant

  • Listened to constituents of New York’s 54th Senate District to address their needs and concerns.• Researched legislation and wrote correspondence to constituents, state agencies, etc.• Performed outreach initiatives and posted updates on the Senator’s social media outlets.• Volunteered for Senator Nozzolio’s re-election campaign, along with other Senate campaigns by coordinating yard sign placement, placing phone calls, fundraising event logistics, etc.

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  Preferred Mutual

  Jan 2011 - Jul 2017

  • Investigated, evaluated, negotiated and settled both Personal & Commercial auto and property claims of varying complexity.• Effectively communicated information with policyholders, claimants, agents, attorneys, insurance carriers, contractors, financial institutions, vendors, body shops and adjusters.• Served as a Claims Liaison, performing agency visits to establish meaningful relationships on a claims level with our agency partners. Trained other employees on Liaison Program.• Trained new hires on the use of systems and the claims handling process.• Auto Physical Damage Department Lead during the development and implementation of the company's custom-designed Dot Claim Claims System and drafted all Auto & Property claims correspondence for same. Show less

  • Field Agency Specialist

    Mar 2015 - Jul 2017

  • Auto and Property Claims Representative

    Jan 2011 - Mar 2015
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  NYCM Insurance

  Jul 2017 - Mar 2023

  APD Claims Examiner Supervisor II

  • Analyzed claims data and processes to identify opportunities to both increase operational efficiencies in the claim handling process and enhance the customer experience.• During the global pandemic, supported the training and implementation of CCC Quick Estimate photo inspection and Snapsheet digital payment option for claims customers. Drove utilization of digital payments to over 60% within weeks of implementation. • Led team members to identify opportunities, leverage strengths, and outline action plans to be the best versions of themselves achieve their own goals.• Assisted examiners, customer service, and other divisions with claims inquiries. • Project Lead for the re-writing of auto claims correspondence. Worked with Regulatory/ Legal, Customer Experience, and Application Development teams to implement letters in workflow process and system. • Auto Claims Lead in implementation of enterprise-wide Claims Communication initiative, which offered claims customers the ability to communicate electronically. Show less

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  CCC Intelligent Solutions

  Apr 2023 - now

  Customer Success Manager