James Monte

Experience

• 

  Tele Resources, Inc.

  Jan 2001 - Jan 2002

  Customer Service Rep

  Responsible for sales and account management.

• 

  Qwest Communications

  Mar 2003 - Oct 2006

  Operator & Information Services Rep

  Responsible for database look-ups and fast paced resolutions of customer inquiries. A broad knowledge of geographic areas, calling codes, and prefixes needed to better assist locating requests and inquiries.

• 

  VRad (Virtual Radiologic)

  Dec 2006 - now

  Responsible for supporting vRad’s 24x7 production environment. This includes providing top tier technical support to vRad's client's, radiologists and internal team members.This hands-on position requires a broad technical knowledge in order to provide support for vRad’s proprietary software environment. Advanced network and DICOM troubleshooting skills are needed toresolve the most difficult customer problems. Excellent oral and written communication skills are required in order to resolve and document nightly issues.Essential Duties and Responsibilities:- Test and troubleshoot VPN and network connectivity for new and existing customers- Provide technical support (via telephone. IM, chat, e-mail, etc.) troubleshooting issues and connectivity support for PACS, RIS and other systems- Assist all internal and external customers (operations center, radiologists, clients, etc.) with any technical related concerns/issues- Document and communicate all applicable information from our clients ensuring communication is available to the applicable internal department (i.e. IT, Client Services, Engineering, etc.) within the organization- Provide advanced remote desktop and system support to internal and external clients including radiologists- Provide system administration support- Manage, support and communicate outages- Identify issues requiring follow-up and escalate accordingly- Other duties as assigned Show less

  • Network and Dicom Integration Engineer

    Jun 2019 - now

  • Client Support Engineer L1

    May 2015 - now

  • Network Technician

    Dec 2006 - May 2015