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Jacob Lilley

Jacob Lilley

Technical Services Assistant

Followers of Jacob Lilley221 followers
location of Jacob LilleyPortland, Oregon, United States

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  • Timeline

  • About me

    Implementation Project Manager

  • Education

    • Bushnell University

      -
      Bachelor of Science - BS Business Administration and Management, General

      Magna Cum LaudeMinor in Interpersonal Communication

  • Experience

    • Bushnell University

      Jan 2022 - Mar 2023
      Technical Services Assistant

      → Processing and cataloging library materials. → Leveraged library management systems to ensure accurate record-keeping.

    • FosterClub Inc.

      Jan 2022 - Jun 2022
      Case Manager

      → Administered a federally funded social welfare program for foster youth.→ Personally navigated 70+ applicants through the program. Connected applicants with financial assistance and other eligible resources.→ Managed budgets and documentation per case.

    • Roseburg Forest Products

      May 2022 - Nov 2024

      → Planned and executed over 15 IT projects. Deliveries consistently on time, within budget, and scope. Served stakeholder groups including sales, finance, HR, operations, and external clients. Managed project teams up to 30+ people and budgets up to $1.2MM.→ Assistant project manager in ERP upgrade. Provided resource management for a 30+ person project team including consultants. Managed risks, tasks, budget, and timeline.→ Managed B2B EDI client onboarding for nearly 2 years. Increasing automated order and invoice exchanges by 15%.→ Founding member of PMO committee. Assisted in the development of a PMO and informed project processes to help align multiple teams. Show less → Served 25+ internal sales users to ensure BI and reporting needs were met. Managed key product and sales data. Developed decision-aiding dashboards and ad hoc reports using Tableau, SQL, and Excel.→ Salesforce product development: Ran surveys and leveraged user data to develop personas and understand user needs. Proposed features to improve data integrity and simplify logging account activities, leading to increases in data volume and quality.→ Managed middleware server upgrade, leading to an on-time and on-budget delivery.→ Created documentation and training for technical processes and business software. Created interactive online training modules for Salesforce, Tableau, and in-house applications. Show less

      • Implementation Project Manager

        May 2023 - Nov 2024

      • Business Analyst

        May 2022 - May 2023

  • Licenses & Certifications

    • Certified Scrum Product Owner®

      Scrum Alliance
      Dec 2024
      View certificate certificate

    • Certified Associate in Project Management (CAPM)

      Project Management Institute
      Sept 2023