Mohamed Said

Experience

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  Mobinil

  Jan 2013 - Sept 2013

  Customer Service Representative

  Resolve product or service problems by clarifying the customer's complaint; determiningthe cause of the problem; selecting and explaining the best solution to solve the problem;expediting correction or adjustment; following up to ensure resolutionManage large amounts of incoming callsHandle complaints, provide appropriate solutions and alternatives within the time limitsand follow up to ensure resolutionInform customer of deals and promotions

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  Emerging Media (Vodafone UK)

  Dec 2013 - Nov 2014

  Telesales Representative

  Commit to departmental and individual quotas/goalsMeet company expectations for excellent customer serviceNegotiate sales and address any concerns/reservations of potential customersAnswer all customer questions honestly and accurately

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  Mobily

  Apr 2014 - Sept 2014

  Telesales Representative

  Commit to departmental and individual quotas/goalsMeet company expectations for excellent customer serviceNegotiate sales and address any concerns/reservations of potential customersAnswer all customer questions honestly and accurately

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  Western Union

  Dec 2014 - Sept 2015

  Customer Service Representative

  Resolve product or service problems by clarifying the customer's complaint; determiningthe cause of the problem; selecting and explaining the best solution to solve the problem;expediting correction or adjustment; following up to ensure resolutionManage large amounts of incoming callsHandle complaints, provide appropriate solutions and alternatives within the time limitsand follow up to ensure resolutionInform customer of deals and promotionsAssist with placement of orders, refunds, or exchanges Show less

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  B.TECH

  Aug 2015 - Aug 2017

  Sales Supervisor

  Manage retail staff, including cashiers and people working on the floor.Coach, counsel, recruit, train, and discipline employees.Maintain inventory and ensure items are in stock.Ensure promotions are accurate and merchandised to the company’s standards.Ensure standards for quality, customer service and health and safety are met.Maintain store's cleanliness and health and safety measures.Handle customer questions, complaints, and issues.Help retail sales staff achieve sales targets.Manage different departments within the store and the company. Show less

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  Unionaire Group

  Jul 2017 - Apr 2018

  Marketing Executive

  overseeing and developing marketing campaignsconducting research and analyzing data to identify and define audiencesdevising and presenting ideas and strategiespromotional activities

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  FRESH ELECTRIC FOR HOME APPLIANCES

  Apr 2018 - Apr 2019

  Marketing Executive

  overseeing and developing marketing campaignsconducting research and analyzing data to identify and define audiencesdevising and presenting ideas and strategiespromotional activities

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  Unionaire Group

  May 2019 - Mar 2020

  Marketing Account Manager
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  MTI Holding

  Mar 2020 - now

  Area Marketing Manager